Customer Liaison Pilot - Windsor Locks, United States - Bombardier

Description

Job Description Customer Liaison Pilot - HAR00323 **Description**

**BOMBARDIER**

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, well provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Located at Bradley International Airport, Bombardier Business Aircrafts Hartford Service Center offers a great place to learn from the best in business aviation. Established in February, 1981 as a 70,000 sq ft facility now boasts 198,000 sq ft. It is equipped to perform scheduled and unscheduled maintenance, modifications, including interior modifications, avionics installations, and Aircraft on Ground (AOG) support for Bombardier Learjet, Challenger and Global aircraft. The Service Center has received certifications from FAA, EASA, Bermuda, Canada, Cayman Islands, Argentina, Brazil, Aruba, Guernsey and Mexico. The facility has received 21 consecutive FAA Diamond Awards and is actively involved in the Hartford community, spearheading programs to create awareness about aviation maintenance among local students and to help close the gender gap in the industry.

In your role, you will:

The primary roll of the Customer Liaison pilot is to be the primary liaison between Bombardier and the customer. This relationship is promoted by authorizing of standards and operational procedures developed internally with the Bombardier Training Services, Bombardier Tech Pubs, Customer Response Center, and Entry-into-Service. CLPs also liaise with CAE, our primary training provider.

In addition to developing and maintaining those relationships, you will be responsible for the safe and efficient operation of BBAD Flight Ops demonstration aircraft and operating procedures. You will be Responsible for the safe conduct of demonstration flights on worldwide flying operations, in accordance with Bombardier policies and Federal Aviation Administration regulations.

Primary Role: **This position is located at the Bombardier Aerospace located in Hartford, CT- this opportunity will be conducted mainly onsite with flight as needed.**

Adhere to General Work Requirements

Act as the main point of contact for our operators on operational and pilot-related technical queries for the aircraft fleet. Be the company Operational Focal for the assigned series aircraft.

Define, establish and promote Bombardier Operational Standards.

Provide direct support to customers and coordinate responses for queries with internal groups (Engineering, Programs, Production).

Provide operational expertise to other internal departments (Operational Evaluation Team, Customer Response Center, In-Service Engineering group, Field Service Representatives, Technical Publications and others.

Provide pilot support for internal operational flights and for customer missions such as Functionality & Confidence flights & Entry into Service (direct and indirectly).

Participate in or steer key projects in areas such as operational evaluations, operational safety practices or enhanced customer satisfaction.

Participate in all Type assigned meetings and act as moderator for Flight Operations sub-committee activities.

Present special topics at Advisory Committees, Maintenance and Operators Conferences, and trade shows (NBAA, EBACE).

Secondary Duties

Perform duties of Second in Command when so assigned

Conduct any given flight with the highest regard to safety of the crew, passengers, cargo, and equipment

Comply with all federal regulations and departmental policies

Learn the role of flight operations pilot as follows:

Complete the indoctrination training as stated in the Flight Operations Manual

Obtain a type rating on a company product

Understand the contents of the Flight Operations Manual

Understand the Safety Management System concept

Fly in the North American theatre of operations

Being introduced to international operations

Complete collateral duties as assigned

Perform other tasks as assigned by the Chief Pilot

**Qualifications**

As our ideal candidate,

You have an ATP and TC license

You have 3500 hours Total Flight Time

You have 2500 hours multi-engine Turbine

You have Type rating on Bombardier Business Aircraft

You have a FCC Radio Permit

You have ability for unrestricted world-wide travel

You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments

You have presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with customers and all levels of management

You have planning and organization skills necessary to plan, prioritize and coordinate workload

You must be able to work in an environment subject to varying climatic conditions and varying levels of cabin pressurization

You have computer skills necessary to learn and/or operate IPad, word processing, spreadsheet, database, presentation, email, and web-based applications

You have ability to obtain a Security Identification Display Area badge (SIDA) (If applicable)

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

**Your ideas move people.**

**Primary Location**

US-CT-Hartford