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Customer Care Coordinator
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RN Care Coordinator - Omaha, United States - Catholic Health Initiatives
Description
Overview
The RN Care Coordinator is responsible for overseeing the progression of care and discharge planning for identified patients requiring these services.
The RN Care Coordinator performs this role to meet the individual's health needs while promoting quality of care, cost effective outcomes and by following hospital policies, standards of practice and Federal and State regulations.
The position's emphasis will be on care coordination, communication and collaboration with utilization management, nursing, physicians, ancillary departments, insurers and post acute service providers to progress the care toward optimal outcomes at the appropriate level of care.
The RN Care Coordinator advocates for the patient and family by identifying, valuing, and addressing patient choice, spiritual needs, cultural, language and socioeconomic barriers to care transitions.
In addition, the RN Care Coordinator strives to enhance the patient experience.Responsibilities
$7,500.00 Sign on Bonus Available
Completes and documents a discharge planning assessment on those patients identified by the designated screening process, or upon request. Reassess the patient as appropriate and update the plan accordingly.
Facilitates the development of a multidisciplinary discharge plan, engaging other relevant health team members, the patient and/or patient representative and post acute care providers in accordance with the patients clinical or psychosocial needs, choices and available resources.
Collaborates with the multidisciplinary team to ensure progression of care and appropriate utilization of inpatient resources using established evidence based guidelines/criteria.
Collaborates with the healthcare team and post-acute service providers to ensure timely and smooth transitions to the most appropriate type and setting of post-acute services based upon patients clinical needs.
Responsible for delivery of appropriate patient notifications and related documentation
Responsible for patient education and advocacy.
Participates in performance improvement teams and programs as necessary.
Demonstrates behavior that aligns with the Mission and Core Values of the Organization.
Responsible for completing required education within established timeframes.
Adheres to all hospital policies, standards of practice and Federal or State regulations pertaining to their practice.
Performs other duties as assigned, including utilization review as necessary.
Qualifications
Required
Graduate of an accredited school of nursing.
Minimum two (2) years of acute hospital clinical experience or a Masters degree in Case Management or Nursing field in lieu of 1 year experience.
BLS required within 3 months of hiring if located within hospital
Preferred
Bachelor's Degree in Nursing (BSN) or related healthcare field.
At least five (5) years of nursing experience.
Certified Case Manager (CCM), Accredited Case Manager (ACM-RN), or UM Certification preferred
Able to apply clinical guidelines to ensure progression of care.
Knowledge of managed care and payer environment preferred.
Must have critical thinking and problem-solving skills.
Collaborate effectively with multiple stakeholders
Professional communication skills.
Understand how utilization management and case management programs integrate.
Ability to work as a team player and assist other members of the team where needed.
Thrive in a fast paced, self-directed environment.
Knowledge of CMS standards and requirements.
Proficient in prioritizing work and delegating where indicated.
Highly organized with excellent time management skills.
#CareCoordinationCSH
Pay Range
$ $44.06 /hour
We are an equal opportunity/affirmative action employer.
