- Partner with cross-functional teams to develop and implement key business strategies
- Execute detailed client growth strategies.
- Effectively communicate growth strategies/progress to key stakeholders.
- Partner with marketing to execute an effective product messaging and communication strategy
- Deliver on business profitability and growth objectives.
- Establish effective working business relationship with clients and internal partners.
- Perform other duties and/or special projects as assigned
- Develop/maintain strong rapport with client leadership team
- Understand key client needs – near-term goals and future vision needs; deliver against key client metrics, both tactical (e.g., sales conversion, approval rates, growth targets), and strategic (innovation, competitive offerings)
- Lead in driving Synchrony's strategy/product roadmap forward
- Lead ideation, innovation, expansion in market of SYF products and services to align with clients current and future needs
- Represent Synchrony's interests in negotiations with client
- Drive engagement for all SYF client team functions
- Work closely with SYF client operations teams to develop/implement training initiatives as needed
- Assess SYF client team performance against goals and take proactive action as needed
- Provide leadership to ensure adherence with all external and internal SYF Compliance and Regulatory requirements
- Manage SYF weekly and monthly client and corporate reporting
- Support SYF business wide initiatives as needed
- Perform other duties and/or special projects as assigned
- Bachelor's degree or in lieu of a degree 12+ years clien management leadership of experience with in the financial services or credit card industry.
- 7+ years of client management leadership experience within the financial services or credit card industry that includes:
- 3+ years negotiation experience and strong overall knowledge of consumer financing including Marketing, Finance, Risk and Operations.
- Must be willing to travel up to 30% of the time
- Co brand program leadership; Travel vertical preferred
- Clear, effective communicator and negotiator with strong "getting to yes" skills
- High drive, persistence and ability to thrive in ambiguous environments
- Strategic and execution oriented, with a sense of urgency and responsiveness to company's needs
- Data- and fact-driven, with strong analytical and problem-solving skills
- High energy, high EQ, creative leader able to persuade and lead cross functional teams, with proven track record of success
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
VP; General Manager – Confidential Travel Co-brand Portfolio - Phoenix, United States - Synchrony
Description
Job ID: E2401696
Job Description:
Role Summary/Purpose:
As the General Manager for our Confidential Travel Co-brand Portfolio, this role is responsible for leading and managing all aspects of the client relationship and portfolio performance. The role of the General Manager is to effectively grow the portfolio. Keen focus on growing new accounts, purchase volume and assets while profitably executing strategic initiatives. Continuous effort on deepening SYF relationship through adding new products and services. Added leadership responsibility for cross-functional team, resources and overarching business expansion.
We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Client management and innovation:
Synchrony team lead/cross functional team management:
Program Management:
Qualifications/Requirements:
Desired Characteristics:
Grade/Level: 14
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice: