Network Software Support Specialist - Frankfort, United States - Kentucky Personnel Cabinet

Description

Advertisement Closes 5/20/2024 (8:00 PM EDT Network Software Support Specialist -Legislative Research Commission Employment Type LEGISLATIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | LRC | HR/WK Hiring Agency Legislative | Legislative Research Commission Location 702 Capital Ave.
Frankfort, KY 40601 USA Description The Legislative Research Commission is accepting applications for the position of Legislative Network SoftwareSupport Specialist in the Office of Computing and Information Technology. This position is nonpartisan innature and requires the ability to work with neutrality in a politically charged environment.

The Legislative Research Commission provides staff support to the Kentucky General Assembly. The agency offersunique opportunities to people seeking fulfilling, challenging, and rewarding careers. LRC staff membersprovide diverse services and are united by the common purpose of supporting the branch of government closestto the people.

The individual selected for this position must have a positive attitude, strong work ethic, attention todetail, and be public service oriented with the ability to maintain a good rapport with LRC staff, stateemployees, and the general public. The individual must be able to work under stress, with the understandingthat during legislative sessions and occasionally during the interim period, working significant amounts ofovertime will be required.

This is a permanent, full-time position with benefits including health and life insurance; retirement plan;and paid holidays, vacation, and sick days. Compensatory time is awarded on an hour-for-hour basis with priorapproval.

Job Duties:

Provide daily computer assistance to LRC staff and legislators.

Onsite and Remote

Assist with troubleshooting and problem resolution.

General Hardware questions

General Software questions

Remote technologies

VoIP Devices

Video Conferencing

Basic network problems

Other technology as needed

Begin using Active Directory for password resets and network account activities.

Begin using remote control software to connect to other computers.

Assist with training presentations.

Assist with equipment in committee rooms.

Log all service desk interactions.

Perform other duties as assigned.

Desired Skills and Abilities:

Beginning knowledge of service desk concepts, practices, and procedures.

Demonstrated knowledge of Microsoft Office products.

Strong written and verbal communication skills.

Customer service skills.

Strong analytical, troubleshooting, and detail-oriented skill set.

Ability to work under pressure and meet specific deadlines.

Ability to resolve routine problems with written instructions or supervision.

Positive attitude and strong work ethic.

Ability to understand and uphold the strict confidential nature of legislative work.

Ability to uphold expectations of a nonpartisan staff member.

Ability to work extended hours as needed.

Minimum Requirements EDUCATION: An associate's degree in computer science or related field. Microsoft Office SpecialistCertification preferred.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience may be substituted for education at the discretion of thehiring supervisor/manager.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE