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- Compile, analyze and interpret varied and complex health care data to provide actionable insights
- Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, Disenrollment, Retention, and other key metrics.
- Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources.
- Gather and analyze measurements to identify customer segments, issues, preferences, trends and provides recommendations.
- Interpret data, execute root causes analysis, and contribute to the success of customer experience efforts through reporting and analysis.
- Conduct quality assurance testing
- PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts
Customer Experience Business Analyst - New York, United States - VillageCare
Description
Customer Experience Business AnalystCOME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE
112 Charles Street, New York, NY 10014
The Customer Experience Business Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you'll analyze, measure, and report on Member and Provider measures of satisfaction. Some of your daily activities will include analyzing survey data, creating dashboards and creating reports around multiple lines of business.
Some daily tasks will include:
There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you
VillageCare is an Equal Opportunity Employer.