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Addison

    Front Desk Supervisor - Addison, United States - Crunch

    Crunch
    Crunch Addison, United States

    1 week ago

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    Description

    The Crunch Front Desk Supervisor will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments.

    He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible.

    He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.


    Reports to:
    Club Manager


    Requirements:
    Fitness management experience preferred

    Current Cardiopulmonary Resuscitation (CPR) required


    Responsibilities:
    Administration/Organization

    Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

    Communicate and implement club policies and procedures to employees.

    Recruit and hire the highest possible caliber of staff.

    Operations

    Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

    Serves as the lead customer service contact for members at the front desk

    Demonstrate a working knowledge of all standard club operating procedures and policies

    Communicate and interpret club policies and procedures to members and employees

    Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

    Assist in the staffing, training, and performance management of Front Desk employees.

    Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

    Ensure the club meets standards for cleanliness, maintenance, safety, and security.

    Sales/Revenue Management

    Support company programs and promotion to help generate new sales leads for optimum new membership growth

    Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments

    Ensure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipment.

    Achieve desired revenue goals thru the leadership and motivation of employees.

    Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

    Leadership

    Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

    Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

    Support personnel related problems or difficulties by following club procedure and documentation.

    Encourage staff to work as a team and be productive.

    Illustrate an ability to make decisions.

    Recruit and hire the highest possible caliber of staff.

    Serve as a role model for employees.

    Accountabilities

    Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

    Oversees expense goals by managing payroll and general and administrative expenses.

    Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

    Keep current in knowledge of key competitors.

    Conduct frequent facility walkthroughs

    Measurement Standards

    Successful management of all financial budgetary goals.

    Net Promoter Scores and Social Media Feedback Scores

    Membership retention.

    Follow all policies and procedures.


    Special Skills:
    Excellent written and verbal communication

    Strong leadership skills

    Strong administrative skills

    Strong customer service skills
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