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    Help Desk Analyst - Augusta, United States - tcognition inc

    tcognition inc
    tcognition inc Augusta, United States

    4 weeks ago

    Default job background
    contract
    Description
    Hi EveryoneThis is regarding an excellent job opportunity with my client.
    Position Help Desk AnalystLocation Augusta MEDuration 07 Months+Webcam Interview OnlyRequired Excellent verbal and written communication skills. Understanding of data reporting and workflow for all data entry. Strong customer service skills issue resolution.

    Responsibilities Provide excellent customer service to local education agencies by providing guidance on the proper reporting of educational data and use of Maine DOE data systems.

    Communicate and follow-up on information system issues and enhancement requests to internal and external application support teams. Assist to enforce policies that will improve the quality and consistency of the data collected.

    Support the ongoing implementation of the Essential Programming & Services Funding Act by providing quality control as it relates to educational data.

    Work with all Department and local staff to train in the collection and use of education data. Actively participate in scheduled training sessions for local administrators on using the Departmental information systems.

    Work with Departmental Teams to provide suggestions to upgrade information systems make changes in the structure and order specialized reports.

    Consult with Helpdesk Manager and other data team
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