Engineering Director: Production Engineering - Los Angeles, CA, United States - SHEIN Technology LLC

Description

Job Title:
Director, Production Engineering

Reports to :
Senior Director, Production Engineering
SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all.

We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world.

Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We are looking for a Director, Production Engineering to join our Production Engineering team.

As a leader of this team, you will have an opportunity to shape Shein's production environment and culture as we grow.

Production Engineering team at SHEIN are hybrid software/systems engineers whose overarching goal is to ensure that Production Services are "Always On." They are tasked with driving forward the operability of the platform to drive down the number of incidents while reducing MTTR.

To accomplish this, the team combines software development, networking and systems engineering expertise, and a strong desire to be challenged by problems of scale and complexity to make our service better for our customers.

Leadership:
Provide strategic direction and leadership to the production engineering team, fostering a culture of innovation, collaboration, and accountability.

Infrastructure Management:

Oversee the design, implementation, and optimization of our infrastructure, including servers, networks, databases, and cloud services, to support high-traffic e-commerce operations.

Performance Optimization:
Continuously monitor and optimize system performance, implementing proactive measures to enhance scalability and reliability.

Automation:
Drive automation initiatives to streamline operations, improve efficiency, and reduce manual intervention in system maintenance and deployment processes.

Incident Management:
Develop and implement robust incident management processes to ensure timely resolution of production issues and minimize downtime.

Cross-functional Collaboration: Collaborate with product management, software engineering, and operations teams to align infrastructure initiatives with business objectives and project timelines.

Security and Compliance:

Ensure that our infrastructure meets industry standards for security and compliance, implementing best practices and protocols to safeguard customer data and company assets.

Mentor and develop team members, providing guidance on technical skills development, career growth, and performance management.
Drive efficiencies through software improvement and root cause analysis resulting in service delivery, maturity, and scalability.

degree in Computer Science, Engineering, or a related field; experience (10+ years) demonstrating hands-on technical leadership and business impact in combining software engineering skills with systems engineering skills to solve complex automation and reliability challenges, preferably in the e-commerce industry.

technical expertise in cloud platforms (e.g., with incident management and post-mortem processes, including root cause analysis and remediation.
of industry best practices in SLA/SLO/SLI management, and observability tools (e.g., Fluent in Mandarin Chinese is a plus.

Healthcare (medical, dental, vision, prescription drugs)
~ Health Savings Account with Employer Funding
~ Flexible Spending Accounts (Healthcare and Dependent care)
~ Company-Paid Short-Term and Long-Term Disability
~ Employee Assistance Program
~ Business Travel Accident Insurance
~401(k) savings plan with discretionary company match and access to a financial advisor
~ Vacation, Paid holidays, sick days, and a floating holiday
~ Dog-Friendly office
Annual Holiday Party
Complimentary daily office snacks and beverages
Free Shuttle Service from HQ to LA Union Station