Jobs
>
Customer Service Representative
>
Petoskey

    Customer Service Representative - Petoskey, MI, US, United States - Hart Medical Equipment

    Hart Medical Equipment
    Hart Medical Equipment Petoskey, MI, US, United States

    4 weeks ago

    Default job background
    Description

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

    Status: Full Time

    Location: Petoskey, MI. This position will float to Cheboygan and Gaylord as needed.

    Hart Medical Equipment offers a competitive salary and benefits package. EOE

    SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

    · Assists all internal and external customers in a professional manner.

    · Maintain a positive, empathetic and professional attitude toward customers at all times.

    · Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.

    · Coordinates home equipment service request with Dispatch for prompt delivery.

    · Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

    · Provide customers with product and service information.

    · Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.

    · Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.

    · Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.

    · Understanding and striving to meet or exceed department metrics while providing excellent customer service.

    · Making sales or recommendations for products or services that may complement client needs, as applicable.

    · Other duties as assigned by management.

    Retail

    · Greets customers as they enter the store.

    · Keeps the showroom and the shelf inventory clean, rotated and in order.

    QUALIFICATIONS

    To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Education and/or Experience

    · High school diploma or general education degree (GED).

    · 6 months of relevant customer service experience preferred.

    Skills & Abilities

    · Excellent interpersonal, written and oral communication skills.

    · Customer service orientation

    · Attention to detail

    · Good data entry skills

    · Proficiency with computers, with strong typing skills

    · Ability to work in a fast paced environment.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

    PPE is provided to all employees.

    By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at

    IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

    Powered by JazzHR



    PIbed852362cac

  • Aurora Innovations

    Customer Service Representative

    2 days ago

    Aurora Innovations Petoskey, United States

    YoungCapital is the recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you during the application process and throughout the entire collaboration. Become part of the team and start as a customer service representati ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, United States

    Job Description · Job DescriptionDescription:POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITION ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, United States

    Job Description · Job DescriptionDescription:POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITION ...

  • Hart Medical Equipment

    Customer Service Representative

    3 weeks ago

    Hart Medical Equipment Petoskey, United States

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. ...

  • Hart Medical Equipment

    Customer Service Representative

    1 week ago

    Hart Medical Equipment Petoskey, United States

    Job Description · Job DescriptionHart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home ...

  • Hart Medical Equipment

    Customer Service Representative

    1 week ago

    Hart Medical Equipment Petoskey, United States

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. ...

  • Hart Medical Equipment

    Customer Service Representative

    3 weeks ago

    Hart Medical Equipment Petoskey, United States

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, MI, US, United States

    :POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AND ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, MI, US, United States

    :POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AND ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, United States

    : · POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AN ...

  • Hart Medical Equipment

    Customer Service Representative

    4 weeks ago

    Hart Medical Equipment Petoskey, MI, United States Full time

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. ...

  • Hart Medical Equipment

    Customer Service Representative

    1 week ago

    Hart Medical Equipment Petoskey, United States

    Job Description · Job DescriptionHart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, United States

    : POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AND ...

  • Hart Medical Equipment

    Customer Service Representative

    3 weeks ago

    Hart Medical Equipment Petoskey, MI, United States

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Petoskey, United States

    :POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AND ...

  • 4Front Credit Union

    member service representative

    3 days ago

    4Front Credit Union Petoskey, United States

    Job Description · Description: · POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED ...

  • 4Front Credit Union

    member service representative

    2 days ago

    4Front Credit Union Petoskey, United States

    :POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AND ...

  • 4Front Credit Union

    member service representative

    4 days ago

    4Front Credit Union Petoskey, United States

    Job Description · Description: · POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED ...

  • Crimson Industries

    Customer Service Representative

    2 days ago

    Crimson Industries Lake Roberts, United States

    Are you looking for a new challenge and want to make a change? Then we have the perfect job for you at Lake Roberts. · Your responsibilities · ✓ Technical customer support for TV, telephone, and internet disruptions · ✓ Analysis and resolution of disruptions based on available da ...

  • 4Front Credit Union

    member service representative

    1 week ago

    4Front Credit Union Bay View, United States

    :POSITION DESCRIPTION · POSITION TITLE: Member Services Representative · DEPARTMENT: Operations · CLASSIFICATION: Non-Exempt · APPROVED BY: CEO · WAGE GRADE: 5 · REPORTING RELATIONSHIPS · POSITION REPORTS TO: Branch Manager · POSITIONS SUPERVISED: None · ESSENTIAL FUNCTIONS AND ...