Call Center Representative - Manheim
3 weeks ago

Job summary
The Call Center Representative serves as the primary point of contact for customers within the contact center.+- The CSR is responsible for accurately documenting customer interactions,+ resolving service issues,+ removing barriers that may prevent customers from successfully purchasing vehicles.
- A strong commitment to customer satisfaction,+ attention to detail,+ and effective communication skills are essential for success in this role.
Responsibilities
Serve as primary customer support via phone and internal systems,Provide timely and professional responses to customer inquiries,
Accurately document all customer interactions and resolutions,
Resolve customer concerns independently within company guidelines,
Maintain high standards of customer service and professionalism.
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Job description
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