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    Front Desk Agent- FULL TIME - Charlotte, United States - StepStone Hospitality

    StepStone Hospitality
    StepStone Hospitality Charlotte, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a full-time Front Desk Agent to join our hospitable family
    • Register and assign rooms to guests.
    • Issue room key and escort instructions to Guest Service Agent or directly to guest.
    • Sort, and track incoming mail and messages.
    • Transmit and receive messages using all communication avenues.
    • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
    • Keep record of room availability and rate.
    • Compute bill, collect payment, and make change for guests.
    • Make, confirm, and cancel reservations via all communication avenues.
    • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
    • Make reservation, transportation, or entertainment reservations for guest.
    • Deposit guest valuables in hotel safe deposit box.
    • Ability to accurately use various office software.
    • Have a full working knowledge and expertise of each shift including night audit.
    Requirements

    Skills to be successful in the role would include:
    • Knowledge of Opera operating system is a plus
    • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
    • Ability to accurately report information.
    • Ability to assist with various office tasks as needed.
    • Attend required meetings.
    • Projects and assignments are completed thoroughly, professionally, and with care.
    • Adjusts to high-pressure conditions and is open to change.
    • Assumes responsibility for personal growth and development.
    • Must have good mathematical and computer skills.
    • Relevant training and experience and additional education preferred.
    • CPR and first aid training are preferred.
    EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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