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Plano

    Business Analyst Autodesk - Plano, United States - InterviewGIG

    InterviewGIG
    InterviewGIG Plano, United States

    3 weeks ago

    Default job background
    Description
    Responsibilities

    Perform routine data mining of GCO data to identify trends and patterns.

    Provide insights to key stakeholders within Autodesk on what is driving customer effort and contact volume

    Collaborate with cross-functional teams to introduce enhancements or capability to eliminate the need to require help either through self-service or human help

    Identify gaps, inefficiencies, and potential risks in current processes and propose solutions

    Perform data analysis and interpretation to support decision-making processes

    Develop and maintain detailed documentation, including process flows, use cases, and user stories

    Conduct user acceptance testing when required

    Monitor and evaluate implemented changes to measure their effectiveness and identify areas for further improvement

    Prepare data visually for presentation purposes

    Proven efforts to achieve Self-help goal on reducing contacts per 1K Subscribers

    Provides valuable insights through data mining to assist in making informed decisions

    Proactively makes recommendations for operational or process improvements

    Ability to deliver impromptu data analysis requests while prioritizing routine deliverables

    Minimum Qualifications

    Proven experience as a Business Analyst or similar role

    Strong analytical and problem-solving skills with a keen attention to detail

    Proficiency in data analysis and interpretation using tools such as Excel, SQL, Power BI, SFDC

    Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels

    Solid understanding of business processes and Autodesk systems

    Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

    The Ideal Candidate

    You are a motivated and results-driven individual with a passion for business analysis

    You are inquisitive and determined to understand the root causes of what data is telling us

    You are comfortable working autonomously, and you can be flexible working in a global environment which may require meetings to accommodate alternative time zones

    #J-18808-Ljbffr
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