Scheduling Specialist I - Conway, United States - Conway Medical Center

Description

Position Summary:

The Scheduling Specialist- PNS (SS) is responsible for daily scheduling functions of patients for Provider Network Services (PNS). The SS is responsible for interacting with patients, payers and providers to gather information and will be responsible for scheduling procedures, obtaining authorizations, referral management, and coordination of care documents. For procedural scheduling, the SS collects History/Physical information, provides prep instructions, and provides paperwork to the necessary departments. Other responsibilities include updating screening files, assures accurate information is entered in Electronic Medical Records (EMR), maintains recall list, and sends out patient correspondence. The SS will be responsible for completing Prior-Authorizations for procedures and radiology orders. The SS will provide phone call management and answer multiple incoming telephone lines, screen and transfer calls, answer various questions, and obtain the necessary information to properly assist our callers. The SS will schedule medical appointments associated with referrals and procedures, and book patient appointments within parameters of our physician scheduling templates, availability and preferences. The SS performs functions as noted above, and the SS is ready and willing to assist co-workers with ANY clerical support function and across any case load including other units that may not be the normal primary work assignment.

Qualifications

Education:

• High school diploma required.

Experience:

• A minimum one (1) year previous experience working front desk operations in a physician's office and/or experience in patient registration in an acute care facility required.
• Previous medical precertification preferred.

Special Skills:

• Ability to work effectively and collaboratively with co-workers, nursing colleagues, physicians, and department heads.
• Exemplary core customer service skills strongly required.
• Strong organizational skills required.
• Strong PC skills required.
• Strong verbal communication skills required.
• Ability to exercise independent judgment in emergency situations.