Overnight Desk Manager - Terre Haute, United States - Indiana State University

Description

Position Details Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants Applicants must be available and complete Desk Training August 12-15, 2024.

All student employees will be required to submit employment verification documents on their first day of work.

For a list of acceptable documentation, follow this link:
Notice of Vacancy Number ST Job Category Regular Student Job Position Class Code 82100 Student Employee Hourly Wage/Salary 10.00 Job Summary/Basic Function

Overnight Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development.

Overnight Desk Managers will oversee the operations of 5-6 desks at a time during the overnight hours (3:30am-10:30am).

Overnight Desk Managers will be stationed at one desk, but will respond to calls from other buildings to assist residents in need by answering questions, issuing keys, or providing support and customer service.

The Overnight Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting.

Specific Responsibilities Support customer service and student support across an area (multiple buildings) of front desks, answering calls and responding to the building of need to assist students.

Work Schedule Shifts are in 2 hour periods, hours primarily between 12:30am-10:30am and 2:30pm-4:30pm week day and cover majority of the 24 hour day on weekends.

Desired Start Date 08/12/2024 Open Date 03/28/2024 Close Date 05/05/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study N/A Preferred Relevant Education and Experience Will be required to completed Desk Staff Training to maintain the position Supervisory Responsibilities This job has no supervisory responsibilities.

Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith.

For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation.

Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties Essential Duties and Responsibilities 1. Providing excellent customer service; perform basic administrative work 2. Sometimes may need to meet with the Desk Manager or Assistant Hall Director of the residence hall. These will be established in collaboration with the Desk Manager or Assistant Hall Director.3. Collaborate with the Area Coordinator and Assistant Hall Director of the Residence Hall 4. Attend student staff meetings at the request of the Assistant Hall Directors. 5. Monitor and restock all desk materials as needed to ensure successful desk operations. Communicate with the Assistant Hall Director when needed regarding these materials. 6. Monitor the checkout log to ensure that equipment is properly logged out and returned. 7. Monitor keys behind the desk that include classroom keys, duty key rings, desk key rings etc.8.

Document situations where other Desk assistants and students fail to follow policy, and report these issues to Desk Manager, AHDs, and coordinators within the Residence Hall.

9.

Maintain a high level of security at the front desks- ensure all desk and office doors are locked and keys are put away in a locked space at the end of each shift.10.

Follow and abide by established rules and expectations to successfully operate the desk. 11. There may be times when you cover a missed shift or be called to help find a cover. If you cover a missed shift, you will be paid for that shift. If you are called because a staff member doesn't report to work. 12.

The Overnight Desk Manager position is an academic year appointment, and you must be willing to work from the middle of August through the beginning of May of each academic year.

Specific dates depend on fall opening dates and spring closing dates.