Patient Access Scheduling Representative, Per Diem - Ukiah

Job summary

Schedules patients for facility services based on the physician order received, including ancillary, surgical and medical testing/procedures/admissions in Scheduling Books.

Responsibilities

• Takes telephone requests for authorizations.
• Prepares referral requests.
• Obtains authorizations and collects patient data.
• Maintains responsibility for obtaining pre-defined data, completing scheduling process in computer system, scheduling conflict resolution and cancelling/revising based on patient/provider/or facility request.
• Provides patients with necessary instructions regarding preparation, timing and location of exams per facility guidelines.
• Maintains electronic health record (EHR) referral documentation reflecting actions on specific referrals, including adding incoming referrals that were not generated from the electronic health record (EHR).
• Tracks referral patient compliance and communicates with referring provider, as necessary, regarding patients refusing service or not showing up to a referral appointment.
• Selects correct patient and correct service/exam.
• Ensures orders and required authorizations are in place.
• Collects clinical data under facility direction to ensure test is appropriate.

Job description