Residential Aide - Queens, New York, , United States

Compensation Range: $18/hr - $19/hr commensurate with experience ·   · Benefits:  · We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accrui ...

Job description

Compensation Range: $18/hr - $19/hr commensurate with experience

 
Benefits: 
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 

Overview: 

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Fresh Meadows ETH Program site is specifically designed to provide transitional housing for individuals with substance use, mental health diagnoses or chronic medical conditions. To address these higher level of care needs, this site offers onsite medical, behavioral health and psychiatric services.

The Residential Aid ensures the wellbeing and safety of the program's participants, staff and physical environment. Overall responsibilities include engaging in crisis intervention as needed, conducting wellness checks, engaging in facility walk throughs and perimeter checks, room inspections, minor custodial maintenance activities and maintaining program records and reporting functions. The program maintains 24/7, 365 days per year of onsite residential aid services and operates in three shifts: 8:00am-4:00pm, 4:00pm-12:00am and 12:00am-8:00am.

We are currently hiring for the following shifts:

• Thursday to Monday, 8:00AMto 4:00PM.
• Thursday to Monday, 12:00AM - 8:00AM
• Friday to Tuesday, 12:00AM - 8:00AM

Responsibilities: 

Primary:

• Ensures program policies and regulations are adhered to by program participants and staff.
• Ensures the safety, security and integrity of the program for all participants, staff and physical environment of the facility.
• Conducts wellness checks for all participants in accordance to the program's standards and best practices.
• Conducts periodic building walkthroughs and perimeter checks.
• Provides excellent customer service to program participants, staff, vendors and volunteers.
• Distributes meals to program participants and assists with appropriately packing and storing food items in accordance with regulations.
• Conduct timely room turn over and room inspection activities.
• Maintains and updates program data and documents timely.
• Ensures all program participants, staff and vendors sign in upon arrival and sign out upon departure from the program site.
• Reports maintenance repairs needed to program and hotel management.
• Communicates with the clinical team regarding important observations regarding participants' behaviors or concerns.
• Participates in agency and program meetings as scheduled.
• Submits incident reports as needed.
• Promotes Housing Works' core values in day to day activities.
• Performs other tasks as assigned by supervisor

Secondary:

• Provide culturally competent services in accordance to Housing Works' policies and practices.
• Engages in Housing Works' advocacy events as required.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.

Other functions that may be required with this position include:

• Responsiveness to emails, texts and phone calls.
• Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.

Job Requirements:

• Experience or ability to work with individuals who are unhoused or diagnosed with chronic medical conditions, substance use disorders or mental health diagnoses.
• Experience working with individuals with previous involvement in the criminal legal system.
• Experience working in a congregate or residential treatment housing setting.
• Previous experience in a security or operations-related role preferred.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, specifically Outlook, Excel and Word.
• Dependability and reliability to arrive and depart timely for scheduled shifts.
• Ability to work independently and collaboratively with the team.
• Ability to prioritize and multi-task.
• Ability to work in a high pace environment.
• Ability to lift 50 lbs with proper assistance and tools.
• The Residential Aid position requires there be a minimum of two staff members per shift 100% of the time.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.  Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.  If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at  

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit  

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU