Customer Service Training Supervisor - Enfield

Only for registered members Enfield, United States

2 weeks ago

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Job summary

The Training Supervisor is responsible for the design development and continuous improvement of the customer service training programs This role is responsible for training strategy curriculum design material development documentation and training effectiveness measurements across the Customer Service organization The Supervisor provides oversight and direction to Trainers ensures training aligns with operational needs systems service standards and customer experience objectives and partners closely with Customer Service leadership Operations and cross-functional stakeholders

Responsibilities

  • Owens the design and maintenance of customer service training programs including new hire onboarding reinforcement refresher change-driven.

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