- Support Automation and Digital team in enhancing customer support related tasks (product care, NPI, lifecycle). Advanced, Automation troubleshooting at the system-level.
- Support development of product and subsystem requirements related to serviceability and diagnosis.
- Create and implement the Service strategy for automation projects, both internally and with external customers, including FlexFactory/KUBio and related products.
- Support to define procedures for field modifications, calibrations, and part replacements
- Work closely with Automation & Digital (A&D) team to understand new products under development and acquire the necessary knowledge/information from A&D. Disseminate this information to field-based automation engineers by use of aniPart, online and face-to-face training as required.
- Develop, train, teach and assist other automation Engineers on advanced/complex troubleshooting and technical fixes within Automation software and hardware.
- Bachelor's Degree in Electronics Engineering, Computer Science or related technological field
- Three plus (3+) years of relevant experience in automation systems, automation electrical design, or related field.
- Proven experience in leading FlexFactory and KUBio projects to be key service expert for Automation platforms including automation platforms from Rockwell, WonderWare and DeltaV by providing project level consultancy and client services around project automation infrastructure design, installation, commissioning, project closure and inspections/reporting. Ensures regular reporting of testing progress.
- Solid understanding and trouble shooting skills of automation communication networks including Profibus, Ethernet and EthernetIP. Ability to use and interpret results of tools designed to troubleshoot networks such as ProfiTrace and Ethernet testers.
- Expertise on supporting Automation system development / programming / configuration, FAT, SAT, commissioning, installation, Validation/IQOQ, warranty and post-warranty service.
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Service Automation Engineer - Marlborough, United States - Danaher
Description
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Global Service Readiness Automation Engineer for Cytiva is responsible for definition and continuous improvement of field service procedures and capabilities related to Automation solutions supported by Cytiva, globally. You will be responsible for remote troubleshooting for all automation issues (wherever applicable provide workaround within agreed SLAs) and, where applicable, provide resolutions for and with our clients while following proper escalation channels as needed. Will also be responsible for the technical content within the technical knowledge base by creating original material as well as review of other's technical content for accuracy and conciseness and supporting cross-functional teams (Automation & Digital + Global Service Engineering) in automation related tasks. The GSRE will be ultimately be responsible for meeting the service needs of customers and driving a high customer satisfaction through Service Excellence.
This position is part of the Global TechOps team located in Marlboro, MA and will be a hybrid role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
In this role, you will have the opportunity to:
The essential requirements of the job include:
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
