General Manager and Managers - Palo Alto, CA, United States - Guckenheimer

Description

This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation.

He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts.

To build and grow the account and organization with an entrepreneurial mindset
Being knowledgeable on current trends within the hospitality and food industry

Develop, manage agendas, and lead weekly management team meetings using provided online tools
Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS Guckenheimer
Creating and developing relationships with local vendors, other department leads and individuals
Managing client and customer relationships

Minimum 3 years General Management experience in multi-unit food environment or food service
Experience managing a team of management and staff of 20+ employees (hourly and salaried)
Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members
Passion for hospitality, innovation, and creative experiences
Creating a culture of food and workplace safety
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
Manager ServSafe Certified or ability to be certified immediately after hire
Graduate of an accredited Culinary Institution or Hospitality program preferred
Managing within a union environment is preferred

To satisfy the needs of the client and customer by providing high-quality, cost-effective food service that delivers on all core program expectations
To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location
To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations

To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation.

This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
Achieve the highest standards in food, utilizing recipes and programs
To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
Coach employees and conduct performance appraisals
Work closely with the Area Manager to review budgets, financials, and unit performance overall

As a global organization, ISS Group is committed to making the international community more resilient and just for all people.

We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.