Full Time Customer Experience Associate - Jacksonville, FL, United States - Triad Financial Service Inc.

Description

Job Category:
Loan Servicing

Full-Time
Triad Financial Services, Inc

, Our mission is simple:

to be the friendliest, hardest working, and most service-oriented mobile and manufactured home finance company in the business. Currently we are looking for Bilingual Originations Customer Care Associates

Our Bilingual Origination Customer Care Associates are responsible for assisting homeowners with routine or complex issues and requests, in a call center environment.

Maintain established performance metrics expectations and deliver quality service to our customers
Research customer complaints and concerns, and deescalate when necessary
Accurately track and document all communications with customers to provide a detailed history of contact
Cross-train with Indexing and Data Entry teams to assist with application processing
Achieve company performance goals.
Education and/or

Work Experience Requirements:
Experience: 1-2 years' customer service in the finance/mortgage industry
Encompass (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient
Professional and welcoming phone etiquette required
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Bilingual (preferably Spanish)
Prior customer service/telemarketing experience required
Mortgage experience required