Senior Service Engineer - remote, remote, us - Allstate Benefits

    Allstate Benefits
    Allstate Benefits remote, remote, us

    1 day ago

    Description

    Job Summary:

    The Senior Service Engineer is responsible for researching, designing, building, testing, deploying, analyzing administering maintaining environments hardware software technology components to meet current future business needs.

    • Lead completion activities concerning new hardware software technology components enhancements existing components research analysis design selection planning engineering
    • Collaborate build consensus with other Service Engineers ensure modified hardware software infrastructure interacts appropriately data conversion impacts considered areas addressed meeting business function performance requirements
    • Lead execution testing debugging performance analysis documenting hardware software technology components
    • Lead implementation configuring devices customizing complex product configurations installing firmware upgrades managing vendors providing technical support troubleshoot resolving issues incidents escalating high complexity problems resolve root cause analyze provide resiliency applications systems networks
      • Application configuration & support including SSL certificates IIS load balancing DNS DFS Application monitoring via tools DataDog Splunk Grafana ELK Spectrum Reveille DynaTrace Telecom management call trees end users Avaya Korbyt Verint Symon VDI Citrix VMware CICD technologies GitHub Jenkins Artifactory SonarQube Agent Smith Compliance Buddy Ethan Contrast Mainframe AS400 iSeries Window Linux IIS custom .NET WindowsLinux

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