- Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
- Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Ensure adherence to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
- Monitor cage procedures to ensure compliance with the company's internal controls
- Closely supervise all cash flow and accompanying transactions into and out of the cage; ensure tight security is maintained in the cage
- Make direct contact, either by phone or face-to-face, with customers when taking credit applications
- Make direct contact with other casinos to obtain and document patron casino credit information
- Authorizes lines of credit
- Review mail-in markers payments, return check logs and return marker logs
- Maintain an accurate cash bank and balance money at the end of each shift; investigate all variances and report discrepancies to management as needed
- Investigate and resolve customer complaints
- Assist with the preparation of daily and weekly reports
- Monitor equipment and inventory supplies for cage operations
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
- Assist with selecting, training, and developing team members through education, training, coaching, and corrective action
- Perform cage cashier duties as needed
- Perform other duties as assigned
- Must be 21 years of age or older
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
- Must have a high school diploma or equivalent
- Must have at least one year of supervisory experience
- Must be able to handle large money transactions accurately and reconcile vault impressment
- Must have a working knowledge of all Microsoft Office suite products and must be able to learn other software programs easily
- Must have excellent interpersonal and communication skills
- Must have above-average math skills and pass a math assessment issued by the company
- Must pass a color vision assessment test issued by the company
- Regularly required to see, talk, hear, walk, and stand
- Frequently required to use hands to handle, feel, and reach
- Occasionally required to sit or stoop
- Must occasionally lift and or move up to 30 pounds
- Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
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Supervisor - Cage - Chicago, United States - Bally's Dover Casino Resort
Description
Job Summary:
As a Cage Supervisor, you will support all cage operations. In addition, you will ensure the team adheres to company and state policies and regulatory requirements.
Duties and Responsibilities:
Qualifications:
Physical Demands:
Work Environment:
The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.