Patient Service Representative PRN - Mentor, United States - University Hospitals

Description

Position Summary/Essential Duties:

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations as needed.

*This position is Monday thru Friday

Qualifications:
Education:

High School diploma or equivalent.

Experience & Knowledge:

• Min of 1 year related experience as a Secretary/Receptionist required.
• Customer service experience preferably in the medical field.
• Typing skills.
• Excellent verbal/communication skills.
• Detail oriented.

Special Skills & Equipment Knowledge:

Basic computer knowledge. ICD9 coding and medical terminology preferred.

This role encounters Protected Health Information (PHI) as part of regular responsibilities. UH employees must abide by all requirements to safely and securely maintain PHI for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.