Sr. Customer Assistance Representative - Beaufort, United States - Enterprise Mobility Inc

Description

OverviewEnterprise Mobility operates the Enterprise Rent-A

• Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr).

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position pays $15.

00 / hour and is located at 239 Robert Smalls Pkwy Beaufort, SC We offer:
Paid time offConsistent full time 40 hour per week scheduleEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentResponsibilitiesWe are hiring now for immediate openings


Responsibilities include:

Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years of ageHigh School Diploma or G.E.D.

requiredMust have a minimum of 1 year prior customer service retail or administrative support experienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 years