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- Work with both internal and external stakeholders to define business and system objectives and requirements.
- Work with product management to define strategy and requirements while identifying and securing commitment from teams across the company for new initiatives.
- Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests.
- Break down complex projects into manageable pieces and deliver them in a successful and timely manner.
- Solve complex business problems by leveraging internal business systems as well as designing from the ground up when they don't exist.
- Drive project schedules from design to release and ensure successful production delivery while staying on time and within budget.
- Write product specifications, create and execute against the project plan, proactively mitigate risks, and manage the software development life cycle from inception to production launch and post production support.
- Lead and coordinate the design and implementation efforts between internal teams and outside vendors to develop optimal solutions.
- Drive consensus on the technical approach while setting timelines and leading cross-functional development teams from design through delivery.
- Clearly communicate goals, roles and responsibilities across internal and external project teams to achieve desired outcomes.
- Assume responsibility and drive ownership for issue resolution. This means you are able to roll up your sleeves, dig in and ensure issues gets resolved in a timely manner and if necessary provide development support and deliverables to make up for any gaps in project resourcing and planning.
- Anticipate bottlenecks, provide escalation management, understand technical challenges, make educated tradeoffs, and balance the business needs versus technical constraints.
- For iterative projects, serve as the product owner in an Agile / SCRUM development process; write user stories, groom the backlog, lead sprint planning and manage each release through the launch process.
- Other duties as required or assigned.
- Bachelor's degree in MIS, Computer Science, Engineering, or related technical field (or equivalent)
- At least 8 years of Technical Program Management experience in an Internet-related program or mobile applications environment (or equivalent)
- Proficiency in software tools and applications required to deliver successful technical projects.
- Experience building solutions in distributed systems and/or developing large scale web and mobile applications
- Experience analyzing user experience design and developing high profile customer facing products with intricate customer experience workflows.
- Experience with agile/iterative development and program management methodologies
- Exceptional stakeholder management and executive presentation skills.
Network Engineering Project Manager - Fort Lauderdale, United States - Hotwire Communications
Description
The Engineering Project Manager oversees and is responsible for all aspects of various technical projects relating to customer facing applications and internal business systems.
RESPONSIBILITIES: