Application Support Analyst - Shenandoah - Alliance HCM

    Alliance HCM
    Alliance HCM Shenandoah

    2 days ago

    $50,000 - $80,000 (USD) per year
    Description

    Application Support Analyst

     

    • In this role, you will assist clients with specialized reporting and data management. This includes providing timely and accurate solutions to client questions.
    • You will manage workload and client requests through the Case Ticketing System in SalesForce, communicate with management regarding timeline deadlines being pushed or met, and troubleshoot escalated client issues on all aspects of Alliance HCM solutions.

    Key Responsibilities:

    • Assist clients with specialized reporting and data management
    • Troubleshoot client questions to provide timely and accurately solutions

     



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