- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
- Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the Residence Club.
- Identifies Owner needs and provides information regarding policies, services and amenities.
- Responsible for sending pre-arrival letters and maintaining arrival spreadsheets.
- Coordinates with Housekeeping in regard to early/late guests, VIP's and group activity.
- Ensure Owners' Lounge and all Residence Club grounds are kept neat and tidy.
- Ensure Owners' Lounge is stocked with proper items on a daily basis.
- Maintain and update inventory of Owner Storage on property.
- Assists the Manager in implementing rental release procedures and ability to release units into the program.
- Assists the Manager in Residence and room details as well as Club Access Rules and Regulations in order to process reservation requests or cancellations if needed.
- Notifies engineering of areas needing maintenance.
- Assists in resolving Owner complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
- Contributes to the efficiency and effectiveness of the Residence Club's service to its Owners by offering suggestions or guidance on Residence Club topics.
- Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
- Presents one's self in a professional and courteous manner when speaking with Owners and Hotel guests
- Makes it a point to get to know Owners, their friends and family members.
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- 401K with Match
- PTO for Full Time Year-Round up to 4 weeks a year
- Wellness Bonus if worked through full season until ski area closing
- Full Time Year-Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
- Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.
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Assistant Residence Club Manager - Vail, United States - The Sebastian Vail
Description
Job Description
Job DescriptionOur Company:
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
There's no better place to ski and no better place to stay than The Sebastian – Vail. Vail's premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian – Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Summary:
At The Sebastian Vail, we're looking for a proactive and organized Residence Club Assistant Manager to join our team. In this role, you'll support in setting and implementing goals, policies, and procedures for our Residence Club. You'll engage with Owners, manage pre-arrival communication, coordinate with Housekeeping, and ensure the overall cleanliness and organization of the club.
Employment Type: Full Time, Year Round
Start Date: ASAP
Pay Range: $65,000 - $70,000/ year (DOE), plus 5% annual bonus potential
Key Responsibilities:
Benefits:
