System Administrator - Austin - Q2 Software, Inc.

Description

As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
Q2 is seeking a Systems Administrator who will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2's high standards.
RESPONSIBILITIES

• Administrating full suite of Azure cloud technologies (Storage accounts, blob storage, conditional access, ExpressRoute circuits, storage sync, enterprise applications, app registrations, etc.)

• Manage and support the deployment and administration of Azure Virtual Machines as well as Azure Virtual Desktops via Nerdio

• Perform security patching and updates on Windows and Linux systems during defined maintenance windows

• Upgrade and maintain administrative tools and utilities; configure or implement new services as required to meet operational needs

• Develop, maintain, and improve system documentation, procedures, and operational playbooks

• Manage Active Directory service account provisioning and deprovisioning as well as password and identity lifecycle; enforce enterprise identity and access policies

• Manage DNS, DHCP, GPO, Subnets, and PKI infrastructure

• Manage M365 technologies including Exchange, SharePoint, Teams, PowerBI and O365 Suite

• Provide Tier III support to internal stakeholders; investigate and resolve escalated technical issues

• Troubleshoot and resolve complex issues affecting mission critical systems and applications to ensure high availability and performance

• Implement, upgrade, and configure core infrastructure and asset management systems per project and operational requirements

• Monitor and analyze system performance across the corporate environment to identify areas for enhancement

• Produce regular system performance reports to support capacity planning and scalability

• Ensure adherence to all applicable security, confidentiality, availability, and privacy controls and policies

• Contribute to continuous improvement initiatives and drive operational efficiency through automation and process optimization

• Conduct regular audits and support Compliance, Internal Audit, and Information Security reviews
EXPERIENCE AND KNOWLEDGE

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field with a minimum of 5 years of experience in systems administration or related experience; or an advanced degree with 3+ years of experience; or related work experience

• Understanding of identity management tools, including SSO and SAML 2.0 integrations

• Hands-on experience managing cloud environments using Microsoft Azure

• Proficiency in Microsoft 365 administration, including Entra ID (Azure AD), Exchange, SharePoint, Teams, Purview, and Defender

• Strong scripting skills with PowerShell; ability to automate routine tasks and workflows

• Ability to work independently, collaboratively within a team, and across departments to resolve complex issues

• Excellent written and verbal communication skills

• Flexibility to participate in on call rotations and perform work during scheduled maintenance windows

• Experience with project/task tracking using Jira or similar platforms

• Familiarity with MDM tools (Jamf/InTune)

• Ability to use modern AI tools (e.g., Copilot, ChatGPT) is a plus
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.