- Continuously transform traditional operations from a manually reactive organization to a self-healing automated one.
- Implement best practices with a strategic focus on automation, and continuous improvement initiatives to enhance network performance and reliability.
- Implement and maintain advanced network monitoring tools and practices to proactively identify and address issues.
- Provide strong leadership to a team of NOC technicians, Tier 2/3 Engineers, NOC leadership.
- Ensure 24/7 coverage of the NOC, managing shifts and rotations to maintain continuous support for clients. Proactive monitoring of real-time alerts, incidents, and requests from customers, and coordinate technician responses to resolve issues promptly.
- Partner across Technology and Business units to exceed the standards of availability and performance that enable our clients to perform their business functions and ensure an exceptional experience for our internal and external customers.
- Develop and manage the NOC budget, optimizing resource allocation to meet operational goals.
- Maintain a customer-centric approach by ensuring timely, accurate, and professional responses to customer inquiries and incidents. Implement best practices to enhance customer satisfaction and loyalty, striving to exceed client expectations.
- Partners with Engineering and IT teams to govern creation of break/fix standard operating procedures.
- Develop and implement key performance indicators (KPIs), metrics packages, and related information for CTIO and Executive Leadership team.
- Lead technology-related change initiatives, ensuring smooth transitions and minimal disruptions to the organization.
- Responsible for incident, problem and change management processes and operations.
- Building and executing the crisis management and business continuity strategy and plan.
- Responsible for the internal and external event communication during outages.
#LI-LP1 - Degree in Technology, Engineering or related field; Master's degree preferred
- Minimum of fifteen years in a leadership role with proven experience in managing and leading technical teams within a 24/7 operations environment handling a high-volume Service Desk / NOC. Extensive experience with ITIL principles for Incident, Request and Event management.
- Possess deep technical knowledge of IT infrastructure, wireless/wired networking, security, and cloud technologies to guide technicians in troubleshooting and resolving complex issues.
- Strong technical background with expertise in IT infrastructure, networking, security, and cloud technologies. Experience with Data network elements such as IP routers, Ethernet switches, firewalls, etc.
- Stay up to date with industry trends and advancements to drive innovation, improvements, and automation within the NOC.
- Exceptional customer communication, leadership, and interpersonal skills. Ability to make informed decisions under pressure and effectively manage crisis situations in support of an exceptional customer experience.
- Demonstrated ability to drive process improvements and optimize operational efficiency. Project management skills and the ability to oversee multiple initiatives concurrently.
-
SVP Technology Operations- NOC
1 week ago
Optimum Bethpage, United States Full timeAltice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the env ...
-
NOC Surveillance engineer
1 week ago
Diverse Lynx Bethpage, United StatesRole : NOC Surveillance operator · Location: Bethpage, NY (Day 1 onsite) · JD given below: · Job Overview NOC Surveillance Operator · Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This in ...
-
PLATO TECHNOLOGIES Bethpage, United StatesJob Description · Job Description · Job Description: Understand requirements, create program specifications and unit test plans; develop codes; implement testing, transition and support activities; interface with internal team and key stakeholders; participate in knowledge manage ...
-
NOC Engineer
1 week ago
Lincoln IT Hicksville, United States Full timeAbout Us: Lincoln IT is a dynamic and innovative technology company dedicated to delivering cutting-edge solutions to our clients. We are currently seeking a skilled and motivated Network Operations Center (NOC) Engineer to join our team of experts. If you're passionate about net ...
-
NOC Engineer
4 weeks ago
Lincoln IT Hicksville, United StatesJob Description · Job DescriptionAbout Us: Lincoln IT is a dynamic and innovative technology company dedicated to delivering cutting-edge solutions to our clients. We are currently seeking a skilled and motivated Network Operations Center (NOC) Engineer to join our team of expert ...
-
Network Operations Center Engineer
1 day ago
Marchon Partners Westbury, United States12+ months contract, 35 hours per week (7 hours per day) · Westbury, NY · Start ASAP · Onsite 5 Days a week · Marchon's client is hiring an ambitious NOC (network operation center) Engineer to join their telecommunication networks and computer systems department. In this role, y ...
-
NOC Surveillance engineer
3 weeks ago
ClifyX Bethpage, United StatesJob Title: NOC Surveillance engineerLocation: Bethpage, NY (Day 1 onsite)Position: 6+ months · Job Description:Job Overview · NOC Surveillance Operator · Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network i ...
-
Network Operations Center
5 days ago
Future Tech Enterprise, Inc. Westbury, United StatesJob Description · Job DescriptionWe are looking for a dynamic and versatile NOC Engineer who will work on site at our customer location, bringing expertise, enthusiasm, and a proactive mindset to handle a variety of tasks and challenges. This role demands a broad skill set, inclu ...
-
Engineer - Level 1 IT Professional - Hourly
2 weeks ago
APN Consulting Farmingdale, United StatesTitle: Trader Voice and Voice Recording Operations Engineer · Hybrid role in New York NY 10019 · Duration:12 month · Description · Purpose & Scope of role · " Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monito ...
-
NOC Technician
3 weeks ago
Henry Schein Melville, United StatesThe NOC Technician is responsible for monitoring systems across a multi-platform environment and answering incoming calls, processing alerts and tickets while following through to completion or escalation. This includes the notification and contact of Technical or Facility suppor ...
-
Telecommunication Technician
2 weeks ago
WIVERSE Melville, United States**Additional Information**: · - Remote, Hybrid or Onsite: Hybrid · - Hours that will be worked (ex. 8 am - 5pm): 8AM - 5PM and 3PM - 11PM · - This role requires the contractor to have telecom experience. · The NOC Technician will be responsible for monitoring network events, init ...
-
Network Operations Center Technician
4 weeks ago
The Select Group New York, United StatesNetwork Operations Center Technician · - Austin, TX · The Select Group is hiring a NOC Technician for one of our top clients This NOC Tech will perform front line operations and engineering support. This role will be located 100% onsite in Austin, TX. If this sounds like the ri ...
-
Network Operations Center Engineer
4 days ago
Mitchell Martin Inc. New York, United StatesOur client is looking to hire a NOC Engineer to join their team. · Duration: 12 Months (Could be extended) · Hybrid in Long Island City, NY · You will be responsible for maintaining and supporting users and applications across the Systems Operations Center and company wide. You ...
-
Coordinator, Talent Acquisition
3 weeks ago
DBI Staffing New York, United States Direct HireWe are looking for an Information Security Administrator to assist with the managing, monitoring, and implementing of IT security systems to protect the organization's computer networks from cyber-attacks and other threats and to ensure proper operation. · Essential Duties & Resp ...
-
noc manager
3 days ago
BlackHawk Data LLC New York, United StatesPosition Description: Looking for a new career opportunity? Yearning to work at a business where your work will be impactful Then consider joining our dynamic and mission-driven team at BlackHawk Data, an innovative women-owned technology integrator based in NYC and New Jersey. B ...
-
Radiologic Technologist
1 week ago
NorthBay Healthcare Fairfield, United States Full timeAt NorthBay Health the Radiology Tech I will work under the supervision of the Supervisor. Performs general radiographic studies to established QA criteria. Produces radiographs and organizes images, completes required paperwork and charges. Responsible for patient safety and wel ...
-
Engineer Applications Server
3 weeks ago
JetBlue Airways Corporation Queens, United States_____________________________________________________________________________________________ · Position Title: Engineer Applications Server (LSC) · _____________________________________________________________________________________________ · Position Summary · The Engineer App ...
-
Support Engineer, Voice Recording
3 weeks ago
Global Systems Search Inc New York, United StatesJob Description: · Act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice and Voice Recording infrastructure. · Responsibilities: · • Respon ...
-
Cloud Operations Analyst
2 weeks ago
ST2 ManTech Advanced Systems Intl Newark, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projec ...
-
Linux/Windows Systems Engineer
4 weeks ago
The Rockridge Group New York, United StatesJob Description · Job DescriptionTitle: Platform Operations EngineerLocation: New York CityPosition: Full Time EmploymentCore Responsibilities:Manage all Digital Infrastructure related backend systems/services currently residing on AWS Cloud including users' access, network conne ...
SVP Technology Operations- NOC - Bethpage, United States - Optimum
Description
Job Description
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job SummaryWe are seeking a highly skilled and motivated Senior Vice President, Technology Operations to lead and manage our 24/7 NOC. The SVP is responsible for overseeing the Network Operations Center of our organization. The role is pivotal in ensuring the availability, performance, and security of our network infrastructure and services. You will lead a team of professionals and collaborate with other senior leaders to align NOC operations with business goals, drive operational excellence, and provide top-tier network support. This role is directly responsible for ensuring uptime continuous availability and stability of our business tools, applications, products, and services while continuously continually optimizing processes and tools needed to analyze trends and minimize downtime.
ResponsibilitiesAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $242, $346,800.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
