Nurse Manager - Middletown - Hartford Hospital

Description

Location Detail: 330 Western Blvd Glastonbury

Shift Detail: Practice Nurse Manager overseeing 6 offices across CT

Work where every moment matters. 
 
Every day, more than 45,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. 

Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

Responsible for managing designated operational unit to ensure superior customer service and patient care in a highly efficient and cost-effective manner. Oversees clinical operations, as well as the day-to-day operational activities supporting the designated practice.  Acts as point person for any and all practice related activities and issues. This role covers the Hartford, Central and East Region.

Job Responsibilities:

§  Serves as member of management team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiative

§  Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model

§  Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice

§  Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles

§  Continuously identifies ways to increase profitability -  recommends and implements cost-effective strategies for department

§  Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns

§  Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service

§  Analyzes data reports and acts on significant trends affecting overall effectiveness of the department

§  Finds opportunities to grow the business through increased referrals, new or increased services, regional expansion, or other revenue-enhancing activities

§  Drives improvement efforts through effective staff and provider involvement, project management, and communication Implements changes and keeps staff and providers up to date with clear and concise communications

§  Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations

§  Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions

§  Regularly documents issues, performs disciplinary/coaching sessions and keeps management apprised of significant personnel and operational issues

§  Provides business justification for new and replacement positions and strives to hire and retain the highest quality staff

§  Ensures requisite staffing levels,  and monitors attendance, time reports and payroll adjustments

§  Ensures proper orientation and ongoing training of new and existing staff members.  Implements changes and keeps staff up to date with clear and concise communications

§  Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys 

§  Ensures timely submission of reports, performance reviews, accounts payable documentation, and other materials required to support effective department and corporate operations

§  Participates in inter-departmental meetings and serves as liaison to outside hospitals

Participates in a wide variety of related projects and other duties in support of efficient department operations

Qualifications

· Current Connecticut Registered Nurse license required.

· Bachelor's degree required. * Master's degree preferred. One degree must be in Nursing.

· Bachelor's degree in business, healthcare management or a related field, or equivalent experience; advanced clinical or business credentials preferred)

· Demonstrated progressive leadership skills.

*Exceptions to the educational requirement will be evaluated on an individual basis. For example, a strong candidate in the process of completing the educational requirement will be considered. Continued progress toward completion of the educational requirement within five years will be required. 

• Minimum 5 years medical practice management experience, preferably in a multi-site practice
• Experience providing effective business leadership to physicians.
• Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner.
• Strong human resource management skills
• Proficiency in computer software applications (MSWord, Excel, PowerPoint); experience with EPIC is preferred.
• Excellent verbal/written communication and presentation skills
• Strong analytical and problem-solving skills.  High attention to detail, accuracy and follow-through
• Ability to travel independently.
• Ability to adhere to policies and standards of service as well as HIPPA requirements, OSHA regulations and Infection Control standards, Quality and Safety standards as well as the Joint Commission standards.
• Ability to establish and maintain positive relationships with staff, physicians, patients, and referring offices.
• Displays courtesy and helpfulness when interacting with all internal and external customers.
• Ability to promote a team atmosphere of trust and professionalism.
• Ability to show strong personal initiative and take ownership over work results.
• Understands the business and responds to all related issues, concerns and problems.
• Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities.

· Ability to complete Risk Management training activities as required.

We take great care of careers.
 
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.