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Customer Care Specialist - Van Buren, United States - Experian
Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
Start Date:5/30/2024
Compensation:
$15.00/hr.
Performance Bonus:
Eligible for a $1,500(additional details below)
What you'll be doing
Experian is seekingCustomer Care Specialiststo join our growing Call Center inVan Buren, AR.
This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills.
An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers.Additionally, you will:
Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
Effectively handle escalated customer issues in a professional and timely fashion
High School Diploma or GED
At least one year of customer service experience
To thrive in this role, you are comfortable using acomputer to perform business functions andcan provide clear and concisewritten and verbalcommunication to customers
During training and team meetings, you will be required to be on camera using your computer's webcam
Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen.
A reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for the recreational use of marijuana.
Performance Bonus:paid out after completing 90 and 180 days of employment.
You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments.
The first installment of $1,000 will be paid after 90days of employment and thesecond installment of $500 will be paid after 180 daysof employment,as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.
All your information will be kept confidential according to EEO guidelines.Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this isThe Power of YOU ) andand it reflects what we believe. Seeour DEI work in action )If you live in Colorado, Connecticut or New York City, please contact usherefor the salary range of this position (include this Job Title in your email).
In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here )
