IT Service Desk Engineer- 2nd Shift - Lake Forest

Only for registered members Lake Forest, United States

1 month ago

Default job background
Full time $59,500 - $70,500 (USD)

Job summary

Impact is hiring Service Desk Engineers to ensure proper management and support of our Managed IT clients' networks.

Responsibilities

  • Provide Tier 2 end-user IT support escalated by Tier 1 Analysts
  • Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction

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