Ropes Course Attendant - Lagrange - Great Wolf Lodge

    Great Wolf Lodge
    Great Wolf Lodge Lagrange

    20 hours ago

    Great Wolf Lodge background
    Description

    Ropes Course Attendant

    Ensure customer safety and satisfaction while navigating the ropes course. Responsibilities include guest registration, equipment supply, education, and adherence to proper safety protocol.

    Essential Duties & Responsibilities

    • Process guest registration and complete orders with excellent communication skills.
    • Provide thorough education on the Ropes Course experience, proper technique, and use of equipment, as well as safety guidelines.
    • Supply correct safety equipment, make adjustments, and attach sling line to harness and overhead track for participants.
    • Inspect all safety equipment to ensure proper function.
    • Assess and assist in emergency situations and help scared participants.
    • Maintain daily operations according to operating procedure guidelines.
    • Offer outstanding customer service and engage in suggestive selling.
    • Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
    • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
    • Maintain attraction cleanliness, presentation, and service standards.
    • Complete annual training covering operating procedures and technical competencies.
    • Support other retail outlets/attractions as needed.

    Basic Qualifications & Skills

    • Age 18 or older.
    • Some High School education or equivalent.
    • Comfortable working at heights of 30 feet or more for extended periods.
    • Flexibility regarding scheduling based on business demands.
    • Basic math skills with ability to add, subtract, multiply, and divide.
    • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
    • Successful completion of a criminal background check and drug screen.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor is committed to equal opportunity employment and prohibits discrimination against employees or applicants based on their status as protected veterans or individuals with disabilities, as well as other protected characteristics.

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Ropes course attendant