Retail Concierge Specialist - West Hollywood, United States - Security Industry Specialists

Description

About this position:
Client Title: Retail Concierge SpecialistSIS Title: SpecialistDivision: RetailLocation (City/State):West Hollywood, CA

Employment Type:
Full Time & Part TimeFLSA Status: Non-ExemptAbout us:Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world.
We deliver services that consistently exceed those of our peers.

We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.

General Statement of Job:

As a Retail Concierge Specialist, you will be the welcoming face and guiding force behind providing exceptional customer service experiences in a retail environment.

Your primary responsibility will be to ensure that every customer receives personalized assistance, guidance, and support throughout their shopping journey.

You will serve as a liaison between customers and various departments within the retail establishment, offering information, recommendations, and assistance tailored to their needs and preferences.

The goal is to elevate the overall shopping experience and foster long-term customer loyalty. This position reports to the Retail Operations Supervisor.


Essential Job Functions:

• Greet customers warmly as they enter the store and establish a rapport to understand their needs and preferences
• Provide personalized assistance to customers by understanding their requirements, answering queries, proactively anticipating needs, and responding to incoming requests
• Maintain a deep understanding of the store's product offerings, features, and benefits to guide customers through a personalized experience effectively
• Address customer concerns and resolve issues promptly and efficiently, ensuring a positive resolution and customer satisfaction
• Provide a smooth operation of the boutique, facilitating seamless communication between the clients, while maintaining a luxurious and inviting atmosphere for the customers
• Offer guidance and assistance to customers navigating the store layout, locating specific products, and accessing various departments or amenities
• Gather and relay customer feedback, suggestions, and complaints to the appropriate department or management for continuous improvement
• Ensure the retail environment is always welcoming, organized, and aesthetically pleasing, including maintaining cleanliness and orderliness

Perform other related duties as requiredMinimum Qualifications and Requirements:

• High school diploma or equivalent; additional education or training in customer service or hospitality is a plus
• Minimum of 3 years of proven experience in a customer-facing role, preferably in retail, hospitality, or a similar industry
• Excellent interpersonal and communication skills, with the ability to engage effectively with customers from diverse backgrounds
• Strong problem-solving abilities and the capacity to handle customer inquiries and complaints professionally
• Knowledge of retail operations, including inventory management, point-of-sale systems, and sales techniques
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver a high level of customer service
• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client-requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted

Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team with overtime when neededWhat we can offer:

• $28.00/hr.
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time

A dynamic and challenging work environment with opportunities for growthAdditional Information:

• Security Agency # 13936
• Private Investigative Agency # 28063(ADA) Minimum Qualifications or Standards Required to Perform Essential Job Functions

Data Conception:

Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication:
Requires the ability of speaking and/or signaling people to convey or exchange information related to security enforcement. Includes giving assignments and/or directions to co-workers or assistants.

Verbal Aptitude:
Requires the ability to record and deliver information, to explain procedures, and follow verbal and written instruction.

Visual Acuity:
Required to have close visual acuity to perform activities such as viewing a computer terminal, writing, and reading. Must be able to make general observations of facilities or structures. Required to have visual acuity to operate a motor vehicle.

Language Ability:

Requires the ability to read a variety of informational documentation, directions, instructions, methods and procedures related to the job function.

Requires the ability to write job-related documents.

Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well modulated voice.

Intelligence:

Requires the ability to learn and understand relatively complex principles and techniques related to job duties; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.

Numerical Aptitude:
Requires the ability to utilize mathematical formulas; add, subtract, multiply and divide figures; determine percentages; determine time weight.

Form/Spatial Aptitude:
Requires the ability to inspect items for proper length, width, and shape, visually with job-related equipment.

Motor Coordination:
Requires the ability to coordinate hands and eyes in using job-related equipment.

Manual Dexterity:

Requires the ability to handle a variety of items including computer equipment, control knobs, switches, other job-related equipment, etc.

Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities.

Must have above average levels of eye/hand/foot coordination.

Color Discrimination:
Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament:
Requires the ability to deal with people beyond giving and receiving instructions related to job function. The worker needs to relate to people in situations involving more than giving or receiving instructions under stressful situations. Must be adaptable to performing under considerable stress when confronted with an emergency.

Physical Communication:
Requires the ability to talk and/or hear: talking, expressing or exchanging ideas by means of spoken words; those activities in which they must convey detailed or important spoken instructions to others accurately, loudly, or quickly

Requires the ability to hear:

perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound.

Technical Skills:

Requires ability to utilize skills relating to computers and electronic devices and grasp related processes; ability to operate and activate computer as it relates to job related functions.

Position:

Must be able maintain a stationary position up to 100% of the time; move or traverse about the property, indoors and outdoors, up to 100% of the time including ascending/descending stairs.

Environmental Conditions:

Exposure to a variety of environmental conditions, including temperature changes (cold and heat), weather conditions, indoor and outdoor activities, and may be in close quarters for extended periods of time.