Estimator - Spartanburg - The Boyd Group

    The Boyd Group
    The Boyd Group Spartanburg

    1 week ago

    Description

    Company:
    Gerber Collision & Glass

    WELCOME TO GERBER COLLISION & GLASS

    Our Team Members Drive Us

    Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best

    We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.


    Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics.

    All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.


    Job Description:
    The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while

    creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and

    insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents

    needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's

    experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

    Key Job Responsibilities ​
    Role and Requirements
    Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

    Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they

    receive excellent customer service

    Ensure compliance with all insurance client requirements, processes and metrics

    Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication,

    and delivery

    Communicate all customer requests and needs to appropriate team members

    Provides positive energy when greeting customers in person and on the phone

    Understanding of all required Insurance programs and procedures

    Participate in daily "production walks" with the Management Team, as required

    Support all team members when required

    Participate in monthly Health & Safety and staff meeting (if required)

    Attend training, information sessions and workshops recommended by Store Manager

    Maintain the store's KPI's by maximizing role performance

    Uphold the company's Core Values : Honesty, Integrity & Respect

    Education and/or Experience Required ​
    Knowledge of Repairs and OE Guidelines

    High School Diploma or equivalent

    Awareness of where to look for answers

    Basic Computer Skills

    Compliance for DRP's Minimum of 1-year experience

    Must be willing to complete I-CAR Training

    Valid Driver's License

    Required Skills/Abilities

    ​
    Awareness of where to look for answers

    Basic Computer Skills

    Compliance for DRP's Minimum of 1-year experience

    Must be willing to complete I-CAR Training

    Valid Driver's License


    Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.
    The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

    Benefits That Drive Your Success
    Gerber offers the comprehensive benefits you expect from an industry leader, including:
    Annual Paid Time Off (PTO) plans
    2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
    6 paid holidays annually
    Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
    401(k) Retirement Plan with company match
    Employer Paid Short-Term Disability & Life Insurance
    Additional Voluntary Life Insurance
    Continuing Education Opportunities
    Free Prescription or Non-Prescription Safety Glasses annually
    Annual Voluntary Uniform Stipend

    Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

    All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

    About Us
    Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit

    to learn more about our company.


    AI Disclosure Statement:


    At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment.

    All hiring decisions are made by real people who review each application individually.


    Compensation Details:


    Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

    Estimated $65,000 - $95,000+ / Year


    Supplemental Pay:
    This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
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