Solutions Partner Delivery - New York
3 days ago
Job description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we crossed $100M in revenue and raised a $100M Series C at a $3.1B valuation, backed by world-class investors including Sequoia, CapitalG, and First Round. We also completed our first first employee tender offer and launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page
Solutions Partner Delivery & Success @ Clay
Clay's Solutions Partner ecosystem is critical to customer success as we scale partner-led delivery across implementations, automation, and ongoing Clay services. We're hiring a Solutions Partner Delivery & Success lead to ensure partner-delivered work is high quality, consistent, and expansion-ready.
This role owns partner delivery standards, activation, and enablement. You'll work across Partnerships, Growth Strategy (CS), Tech Services, Education, and Program Ops to make partner-led delivery predictable and scalable.
This is not a sales role. It's a delivery excellence and systems role focused on outcomes.
What you'll do
Own partner delivery quality: Define delivery standards, rules of engagement, and escalation paths; monitor partner adherence and step in when quality or outcomes are at risk
Enable partners to deliver well: Train partners on Clay CX methodology; maintain a partner-facing library of delivery templates, assets, and best practices
Support key engagements: Join partner GS customer kickoffs for higher-risk or high-impact implementations; help course-correct when needed
Drive partner-led expansion: Launch and run a partner-led expansion motion for GS-underserved segments; prepare partners ahead of new product and packaging launches
Increase partner velocity: Operate an activation program (e.g. Accelerate Your Clay Practice) to reduce time from kickoff to first meaningful delivery milestones
Run the Partner Academy: Build and maintain partner enablement infrastructure (LMS, modules, demo assets, self-serve resources) in partnership with Education and Solutions
What you'll bring
5+ years in partner delivery, enablement, professional services, customer success, or solutions roles at a B2B SaaS company
Experience enabling or overseeing partner-led delivery with strong quality standards
Systems mindset with strong judgment in escalations
Clear communicator who can balance rigor with partner trust
Comfort working cross-functionally and operating in ambiguity
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