optometric technician - , IA, United States - American Eyecare

Description

Summary
The Optometric Technician is responsible for developing and maintaining a positive patient experience while providing eye and vision care services. The optometric technician position will perform testing for eye examinations, as well as other administrative clinical activities. Other duties include greeting and check in, scheduling appointments, answering patient inquiries regarding electronic health records, insurance benefits and billing details.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform or operate systems that report accurate lensometry, visual acuity, pupil checks, dilation, PD measurement, color/stereo test, auto-refraction, K-readings, blood pressure and blood sugar.
• Exceptional customer service, in-person and via telephone, including complaint resolution and follow-through on requests requiring Doctor attention.
• Prepare exam rooms for emergency cases and assist doctors as required.
• Manages the front office area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
• Exceptional customer service, in-person and via telephone, including complaint resolution, follow-through on requests requiring Doctor attention, order processing of contact lenses, Rx refills and communication with medical professionals regarding referral of AEC patients.
• Ability to operate medical software proficiently.

Competencies

1. Functional/Technical Skills.
2. Approachability.
3. Customer Focus.
4. Interpersonal Savvy.
5. Communication Proficiency.

Work Environment
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, medical equipment, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is always required to use eyes to complete and process billing responsibilities.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work
American Eyecare utilizes a 4-day workweek. This is a full-time position (36 hours), Monday through Thursday, 7 a.m. to 5 p.m.

Travel
Travel may be required to assist with staff coverage in other American Eyecare locations.

Required Education and Experience

1. Medical office experience.
2. 1-2 years of continuous customer service experience.
3. Working knowledge of computer software, including Microsoft Office Suite and the Internet.

Preferred Education and Experience

1. Certified Paraoptometric (CPO), Certified Medical Assistant or Associate's degree.
2. Experience in a fast-paced environment.

EEO Statement
American Eyecare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.