Program Operations Analyst - Brooklyn, New York, , United States

Compensation: $65,000-$70,000 annually commensurate with experience. · The Program Operations Analyst serves as a key execution and implementation partner to the Chief Program Officer (CPO), supporting the effective operation of a large portfolio of human services programs. This ...

Job description

Compensation: $65,000-$70,000 annually commensurate with experience.

The Program Operations Analyst serves as a key execution and implementation partner to the Chief Program Officer (CPO), supporting the effective operation of a large portfolio of human services programs. This role is intentionally designed to extend the CPO's capacity by translating priorities into action, ensuring follow through on cross program initiatives, and providing timely, decision ready information to senior leadership.

Acting as a liaison between the CPO and Vice Presidents, Directors, and program leadership teams, the Program Operations Analyst plays a central role in project management, operational coordination, and executive decision support. The position supports the design and rollout of new initiatives, tracks progress against workplans, synthesizes program data, and manages professional correspondence and follow up related to program operations.

This is a program focused, executive adjacent role, ideal for a high potential, success minded professional who is highly organized, analytically strong, comfortable working with senior leadership, and motivated by gaining deep exposure to nonprofit program operations, implementation, and executive decision making.

1) Cross Program Project Management & Implementation

• Partner with the CPO to plan, coordinate, and track strategic and operational initiatives across multiple program areas.

• Develop and maintain workplans, timelines, milestone trackers, and deliverable logs for initiatives sponsored by the CPO.

• Monitor progress across initiatives and proactively surface issues requiring attention, decision making, or escalation.

• Facilitate structured follow up to executive level meetings. 

2) Analysis & Executive Decision Support

• Gather, analyze, and synthesize program data for special projects, and executive requests. 

• Translate program data into clear, concise summaries, briefing materials, dashboards, or presentations suitable for senior leadership and informing executive decision making.

• Support efforts to standardize data collection and reporting to improve the quality and usability of cross program information.

3) New Initiatives & Workflow Development

• Collaborate with program leadership to document workflows, roles, handoffs, and dependencies required for effective execution.

• Track implementation milestones and help surface operational challenges, capacity constraints, or change management needs early.

4) Documentation & Follow Up

• Prepare internal summaries, briefing notes, talking points, and meeting materials in advance of executive or external engagements.

• Maintain organized records and documentation related to projects, initiatives, contracts, and communications.

5) Quality, Compliance, Continuous Improvement and Confidentiality

• Support quality improvement, compliance, and performance monitoring efforts as assigned.

• Handles confidential and sensitive information with discretion, professionalism, and sound judgment.

Master's degree in public health (MPH), Public Administration (MPA) Social Work (LMSW), Business Administration (MBA) preferred. Bachelor's Degree with sufficient experience will be considered. 

The following are qualifications and requirements of the position:

·      Experience working in social services, healthcare, housing, or nonprofit program environments.

·      Demonstrated ability to manage multiple projects, track deliverables, and meet deadlines in complex, fast‑moving settings.

·      Experience working with program data and developing executive‑level summaries.

·      Experience working across teams or programs and navigating competing priorities.

·      Demonstrated comfort working closely with senior leadership and exercising sound professional judgment in ambiguous situations.

Strong interest and familiarity with program operations, implementation, and continuous improvement.

The following additional competencies are critical to success in this position:

·      Excellent written and oral communication skills.

·      Advanced proficiency with Microsoft Excel, including data visualization.

·      Proficiency online meeting tools, such as Zoom, Microsoft Teams

·      Passion for valid data.

Knowledge of health care systems and target populations is helpful

·      This is a hybrid remote/in-person role that requires in-person participation in key meetings, training, events, team-building activities, strategic initiatives or other activities that support effective collaboration and program operations.

·      Fixed, set, or guaranteed remote workdays cannot be accommodated unless explicitly agreed upon in advance of hire and approved by the Chief Program Officer.

The incumbent must be able to maintain confidentiality, responsiveness, and productivity while working remotely.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.