Account Manager, Supporter Ticketing - Los Angeles, United States - Angel City
Description
At Angel City, we are building a world-class organization that uses sport to drive to equity.Our vision is to create engaging and unique experiences that bring the purpose-driven mission of this Club to the world.
We are stronger together, have more impact together, and have more fun together
Angel City is looking for an Account Manager, Supporter Ticketing, to support the growth of Angel City FC's supporter fan base and ticketing department.
This role will provide first-class customer service in all aspects of the job, developing excellent relationships with the leaders and the members of Angel City's Supporter groups.
Identifying areas of growth opportunities for Angel City FC and its Supporters' while also delivering communications, programs, and benefits will be key.
This role will report to the Senior Manager, Ticket Services.Key Responsibilities
Serve as one of the primary liaisons between the leaders of Angel City FC Supporters' Group and the front office of Angel City FC
Credibly and responsibly present oneself as one of the key "go-to" persons for all internal and external customers associated with Angel City FC's Supporter Groups
Act as internal liaison to coordinate Supporters' activities with appropriate staff both for home and away games
Foster the growth and development of the individual Supporter Groups in a manner that enhances the gameday experience and achieves the objectives of each individual group's mission and vision
Manage a large book of business that includes Supporter Groups along with seated and standing supporter ticket members
Build strong relationships with the defined account base of Season Ticket Members within the Supporters Groups as well as outside of the groups
Ensure that all ticketing needs are met by the different Supporter Groups
Develop and execute customized programs and benefits for the Supporter Groups
Assist and coordinate with the sale of new season tickets to grow the different Supporter Groups
Assist other Supporters Groups and/or NWSL contacts to coordinate all ticket sales and gameday needs for visiting supporters
Maintain a detailed database of touch points for each client
Ensure customer and account data and profile requirements are accurate and complete
Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers
Assist with season ticket renewals for the Supporter Groups
Work in conjunction with Angel City marketing and communications to ensure communication with the Supporters is aligned with the team
Requirements
A minimum of two years working in ticketing and service with at least one year of experience dealing with Supporters, preferably within professional sports
Possess an exceptional knowledge and understanding of the Supporters culture in soccer
Ability to work non-traditional hours, including weekends and holidays
Prove track record of high-level, high-revenue sales and service success
Strong communication skills, including written, verbal, and interpersonal
Spanish speaking and writing are a plus
Knowledge of Microsoft Office applications
Ideal to have knowledge and efficiency in Archtics and Salesforce
Must be able to stand for long periods of time
Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL.
Excellent interpersonal and communication skillsAnticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional manner
Create exceptional and memorable experiences and connections with the different leaders of the Supporter groups
ACFC Perks & Benefits
Fully funded comprehensive medical, dental, and vision coverage
401K plan
Flexible PTO policy
Paid Parental Leave
Cell Phone reimbursement
Snacks and beverages
Dog-Friendly HQ in Santa Monica
Complimentary tickets to home games
Bi-annual performance reviews
Compensation
In addition to the benefits above, this role pays $25.00 per hour plus commission
Angel City believes in building a safe place for creative expression and celebrating that which makes us who we are; welcoming unique and personal backgrounds and experiences.
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