Associate Relations Contact Team Lead - McLean
4 days ago
Job summary
The Associate Relations Contact Team (ARCT) Lead oversees a team of AR professionals who perform horizontal operations activities including routing cases to the appropriate case owner or team resolving associate and people leader inquiries managing internal processes and systems.Responsibilities
- Lead a team of 3-6 associates in routing and responding to associate and people leader inquiries in a timely manner.
- Monitor volume and partner with AR leadership to ensure appropriate staffing and coverage across the consulting and investigation teams.
Job description
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