Director - Client Services - San Jose, CA
4 hours ago
Job description
Description
- Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product and cultivating strong client relationships.
Responsible for a portfolio of accounts:
Leadership and direction focused on delivering value, ensuring quality. Also, responsible for mentoring employees to elevate opportunities for growth.
Executive engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to relationship building at C-level.
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
- Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
- Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
- Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant.
- Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
- Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
- Effectively "on-board" new client relationships.
- Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
- Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.
Responsibilities
- Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product and cultivating strong client relationships.
Responsible for a portfolio of accounts:
Leadership and direction focused on delivering value, ensuring quality. Also, responsible for mentoring employees to elevate opportunities for growth.
Executive engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to relationship building at C-level.
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
- Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
- Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
- Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant.
- Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
- Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
- Effectively "on-board" new client relationships.
- Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
- Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.
Qualifications
- Relevant undergraduate degree required with advanced degree preferred.
- Unparalleled client relationship skills and business acumen – you must be able to earn Trusted Advisor status with all clients.
- At least 10 years of experience in presenting to and working with senior level client contacts.
- At least 5 years recent experience in growing and managing complex client relationships.
- Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.
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