Customer Service Representative - Norcross, United States - ConstructConnect Canada Inc

ConstructConnect Canada Inc Norcross, United States

3 days ago

Description

** Customer Service Representative (Temporary Position)**

**Job Category****:** Customer Support **Requisition Number****:** CUSTO09807 Showing 1 location **Job Details**

**Description**

**What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution and maintenance of products and services produced by the organization. Respond to questions from customers and diagnoses, troubleshoots and resolves technical issues regarding products and services. Provide first-level support on customer issues.

**Your Day to Day Essential Duties**

Accept in-bound calls and assess customer needs.

Address all customer billing inquires

Provide product knowledge and assistance to aid with data concerns such as missing documents, etc.

Provide product support

Route calls correctly to the proper department

May be asked to make outbound calls

This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

**What You Bring to the Team**

High school diploma required. Bachelors degree preferred.

Minimum of 1-year experience in a call center / customer service environment preferred.

**Physical Demands and Work Environment:**

Must be able to remain in a stationary position 50% of the working day

Needs to occasionally move about the office to communicate with staff and attend meetings

Constantly operates a computer

Frequently communicates verbally with peers and management

Must be able to analyze detail close-up

If you are unable to complete an online application, please send a copy of your resume to the following address: ConstructConnect 3825 Edwards Rd. Cincinnati, OH 45209 attention: Talent Acquisition Team.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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