Call Center Associate - Antioch

Only for registered members Antioch, United States

1 month ago

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Job summary

The Call Center Associate is responsible for ensuring a positive and effective experience for every patient that has telephone contact with Brighter Beginnings. They answer calls in a timely manner and identify and address patients' needs.

Responsibilities:

  • Schedules patient appointments appropriately according to scheduling and payor protocols

  • Gathers information and relates that information efficiently and effectively to appropriate departments

  • Monitors provider schedules to identify errors or opportunities for improved schedule efficiencies to increase number of daily visits per provider.

  • Acts as a patient liaison with other departments

  • Attends to requests and actions from other departments in a timely and professional way

  • Monitorsand responds to department voicemail, patient portal messages, and after-hours messages


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