Call Center Associate - Antioch
1 month ago

Job summary
The Call Center Associate is responsible for ensuring a positive and effective experience for every patient that has telephone contact with Brighter Beginnings. They answer calls in a timely manner and identify and address patients' needs.Responsibilities:
- Schedules patient appointments appropriately according to scheduling and payor protocols
- Gathers information and relates that information efficiently and effectively to appropriate departments
- Monitors provider schedules to identify errors or opportunities for improved schedule efficiencies to increase number of daily visits per provider.
- Acts as a patient liaison with other departments
- Attends to requests and actions from other departments in a timely and professional way
- Monitorsand responds to department voicemail, patient portal messages, and after-hours messages
Job description
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