- Responsible for scanning guests' tickets as they enter the building.
- Direct guests to seats listed on their tickets.
- Respond to any guest incidents including, but not limited to, fights, injuries, and illnesses.
- Communicate facility amenities to guests as needed and requested.
- Provide excellent customer service by remaining calm and courteous.
- Help with lost children or guests find their party.
- Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- On-the-job training provided.
- HS diploma or G.E.D. preferred.
- Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours.
- May be exposed to adverse weather conditions.
- Must be able to work nights, weekends, and holidays as well as during normal business hours.
- Must be able to multi-task and work well under pressure in a fast-paced environment.
- Must be able to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Ability to communicate with and take direction from immediate supervisor and facility management.
- Possess excellent verbal and interpersonal skills and interact with all levels of staff, including management.
- Remain flexible and adapt to fluid situations in which daily job duties change suddenly.
- Ability to handle/resolve high tension situations and respond with professional demeanor.
- Excellent communication, problem solving and organizational skills.
- Work independently, exercising judgment and initiative.
- Must possess professional presentation, appearance and work ethic.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be required to work indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 6-10 hours daily, as well as the ability to lift in excess of 25 pounds. This position is also exposed to adverse conditions including inclement weather, noise fumes, etc.
-
Event Staff
6 days ago
Oak View Group Indiana, United States Part timeOverview: · The Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons. · This role will pay an hourly wage of $10.00 to $12.00. · ...
-
Event Staff
3 weeks ago
Oak View Group Indiana, United States Part timeOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, ...
-
Event Staff
2 days ago
Oakview Group Indiana, United States Part timeOak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...
-
Customer Service Representative I
3 weeks ago
Sheetz Claysburg, United StatesThis is a temporary, onsite full time position. Schedule includes some weekends and holidays. · OVERVIEW · Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program is ...
-
Customer Service Representative I
1 week ago
Sheetz Claysburg, United States**Customer Service Representative I**: · - 23875 · - 242 Sheetz Way · - CLAYSBURG, Pennsylvania · - Temporary Full-Time · - On-Site · **Job Description**: · **OVERVIEW** · Provide excellent customer service while serving as a first line de-escalation point to protect brand reputa ...
Customer Service Rep/Usher/Ticket Taker - Johnstown, United States - ASM Global
Description
POSITION:
Customer Service Rep/Usher/Ticket Taker
DEPARTMENT:
Security
REPORTS TO:
General Manager
FLSA STATUS:
Hourly/Nonexempt
Summary
Under the supervision of the General Manager and Box Office Manager, this position is responsible for directing and guiding guests to appropriate seat location, handling any questions/comments/suggestions from guests and communicating facility amenities.
In addition, responsible for assisting with all aspects of the customer fan experience, including but not limited to, building entry procedures, ticket scanning, directing fans to appropriate locations, answering questions, and responding to customers' needs during arena events.
Essential Duties and ResponsibilitiesNOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.