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Digital Banking Product Specialist - Portland, United States - Ledgent Technology
Description
Digital Product Specialist
Portland, OR (Remote but must be local)
Direct Hire- Full Time
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Ledgent Technology has once again partnered with a key employer in the Portland market here in OR for their open Digital Product Specialist role
WHAT THE CLIENT IS LOOKING FOR:
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POSITION PURPOSE
The Digital Product Specialist will be responsible for executing and implementing strategies effectively for digital and self-service products, including digital banking, mobile banking, automated voice systems, and ATMs.
This role aligns with our client's Strategic Flywheel and involves managing day-to-day operational tasks and enhancing the member experience through these channels.
The Digital Product Specialist will identify trends based on both internal and external data, implement innovative solutions, and adjust existing products to support the strategic direction of remote services for both consumers and businesses.
This individual will contribute to the creation of the annual business plan for digital products and support the Flywheel initiatives. They will manage the research, planning, and launch of new projects and programs that enhance this plan.
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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Enhance member experience by supporting all digital and self-service products including digital banking, mobile banking, automated voice systems, and ATMs.
Optimize digital service delivery, analyzing user experiences through metrics such as Net Promoter Score and Member Effort Score.
Oversee the introduction and implementation of new digital and self-service products, ensuring they align with the organization's quality standards.
Provide strategic input, manage digital product strategies, and implement effective digital service solutions.
Act as the primary contact for resolving issues related to digital products, fraud events, system outages, upgrades, and ensuring member satisfaction and efficient system operations.
Provide prompt resolution for issues escalated by staff, contributing to growth and retention of relationships.
Oversee and analyze user data related to digital and self-service products, supporting informed decision-making at the executive level.
Effectively manage project requirements, timelines, and budgets, ensuring they align with strategic goals.
Assess potential risks associated with digital product initiatives, providing recommendations to executive leadership for mitigation.
Participate in planning and implementation of digital product-related projects, serving as an internal resource on digital matters.
Manage relationships with digital product vendors, ensuring all digital products comply with legal and compliance standards.
Collaborate with marketing to promote digital services, driving profitability and member satisfaction.
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POSITION REQUIREMENTSQUALIFICATIONS
Skilled in researching and identifying opportunities to enhance digital and self-service products, improving the member experience.
Organized and proactive, demonstrating exceptional planning skills and attention to detail.
Creative and independent thinker, capable of analyzing digital product needs and implementing strategic solutions.
Experienced in leading digital banking projects and coordinating cross-functional teams for efficient project delivery.
Comprehensive knowledge of laws and regulations relevant to digital and self-service products.
Solid understanding of business operations, with the ability to solve problems and thrive in a results-oriented environment.
Excellent communication and interpersonal skills to engage with staff, members, and create profitable promoters.
Proficient in managing relationships with vendors and consultants, ensuring alignment with the organization's digital product initiatives.
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EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor's degree in business administration or equivalent work/educational experience required.
3+ years of experience with consumer and small business segments, including deposit and credit products.
Experience in supporting member accounts, managing payment activities, addressing escalation issues, and maintaining vendor relationships.
Experience with digital and self-service technology solutions in the financial industry.
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We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
