Information Technology Generalist - Aberdeen - Demkota Ranch Beef

    Demkota Ranch Beef
    Demkota Ranch Beef Aberdeen

    1 day ago

    Description
    Information Technology Generalist
    Reports To: IT Manager
    Position Summary:
    The IT Generalist is responsible for supporting and maintaining the company's IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.
    Essential Duties and Responsibilities:
    • Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service
    • Install and configure operating systems, software releases, and system upgrades
    • Evaluate and apply patches and fixes; resolve software-related issues
    • Support end-user needs including troubleshooting, account maintenance, and training
    • Monitor and analyze system performance, including network and disk utilization
    • Configure fault-tolerant systems and proactive monitoring to maximize uptime
    • Perform IT inventory assessments, documentation, and procedural updates
    • Conduct hardware and software evaluations to support business goals
    • Participate in team initiatives to automate tasks and streamline IT processes
    • Install and terminate cabling and fiber as needed for IT infrastructure
    • Communicate clearly and effectively with coworkers and management
    • Maintain professionalism and a positive attitude in all interactions
    • Perform additional tasks as assigned by the I.T. Manager or senior IT leadership
    • Work outside normal production hours as required for system maintenance or implementations
    Desired Skills and Experience:
    • BA/BS in Computer Science, Information Systems, or equivalent work experience
    • 4+ years of experience with Microsoft Windows administration in environments supporting 40+ users
    • 3+ years of experience in Windows Server environments (2003/2008/2012/2016)
    • Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts)
    • 2+ years of experience operating and managing Windows Server Infrastructure
    • Knowledge of virtualization technologies (e.g., VMware, Hyper-V)
    • Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies
    • Familiarity with remote user support via VPN
    • Strong troubleshooting and technical problem-solving abilities
    • Excellent customer service skills
    • Clear written and verbal communication skills
    • Ability to collaborate with cross-functional teams
    • Willingness to take initiative and support projects outside core responsibilities
    Work Environment and Physical Requirements:
    • Office Setting / Food Production Setting / Warehouse Setting
    • Must comply with all safety policies, including the use of PPE where required
    • Applicants may be subject to pre-employment and random drug testing
    • Ability to lift up to 50 lbs.
    • Sit, stand, walk, bend, twist, reach, lift, and grasp as needed
    • May be required to work in office, food production, or warehouse environments
    • May be required to sit, stand, or walk for extended periods

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