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Hesperia

    Customer Service/Sales Support - Hesperia, United States - Robar Enterprises

    Robar Enterprises
    Robar Enterprises Hesperia, United States

    1 week ago

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    Description
    Sales Support Job Description

    Job Summary:

    Hi-Grade Materials is hiring a talented Sales Support professional to join our team. If you're excited to be part of a winning team, Hi-Grade is a great place to grow your career. The sales support role will assist the Hi-Grade sales department in processing quotes and purchase orders, preparing billing, answering phones, and making outbound phone calls.

    Responsibilities
    • Customer Service required to both walk-in customers and clients requesting pricing.
    • Heavy phones and paperwork processing.
    • Process and follow up on quotes.
    • Prepare billing by ensuring pricing and charges are accurate.
    • Research and resolve invoice disputes and other billing inquiries from customers.
    • Investigate and resolve customer concerns.
    • Maintain and update customer records and contacts.
    • Perform special projects as needed.
    • Other duties as assigned.
    Requirements/Qualifications
    • Proven experience with customer service (2+ years required)
    • Ability to work in a fast-paced environment.
    • Excellent verbal and written communication skills
    • Attention to detail and accuracy.
    • Excellent math ability
    • Good organizational skills
    • Ability to follow company policies and work cooperatively with others.
    • Ability to build and maintain good working relationships.
    • Ability to work effectively with minimal supervision.
    • Plan and organize work efficiently to meet schedules and changing deadlines.
    • Adapt to changing technologies and learn functionality of new equipment and systems.
    • Bilingual English/Spanish preferred.
    Education
    • High School Diploma / GED required.
    Physical Requirements
    • Job requires the following motions: sitting, standing, bending, squatting, lifting, stretching, twisting, pushing, and pulling.
    • Occasional lifting of up to 25 pounds
    Job Type: Full-time

    Benefits: We offer a competitive compensation package which includes Medical, Dental, Vision, EAP program, Life Insurance, Holiday Pay, PTO, and 401(k).
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