Assistant Director- Operations and Outreach - Alamosa, United States - Adams State University

Description

Position Summary:
This position provides departmental leadership in facilities management, web and technology operations, and the housing assignment process. This position works closely with on-campus students concerning current living arrangements, prospective students concerning future room assignments, and parents with possible questions about assignments, housing and dining contracts, and other possible housing questions. This position will use various marketing tools to support the marketing and promotion of Housing and Residence Life to prospective and current students and assist with visitation
and orientation days to educate the public about Adams State University Housing and Residence Life. This position is involved in departmental planning, policy formation and implementation, and program development.

Specific Job Duties (Essential Functions and Responsibilities):

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may be assigned.

1 ). Assignments
As part of the housing leadership team, this position's responsibilities include overseeing complete room changes and consolidation for housing. They would also work closely with Resident Director staff and students to ensure a smooth placement process during fall/spring room change weeks. Additionally, they would coordinate early check-in assignments for Athletics, Orientation, and other student groups that require early housing. This position will create effective communication with students and parents about the assignment process, including the necessary paperwork, the process itself, and any cancellation procedures. The successful candidate would work with the Director of Auxiliary Services and Housing to evaluate, change, and implement the assignment, reapplication, and room change process as needed. This person is also responsible for entering housing applications into ERez Life and Workday systems, ensuring all information is accurately recorded and up-to-date.

2). Operations

As a coordinator for the check-out process, this position will work closely with residence life staff to ensure that accurate charges and refunds are made to residents. In addition, this position will be responsible for handling all paperwork related to student assistant/work study, such as hiring, work authorizations, tracking hours/pay, and other tasks. This position will collaborate with the housing and residence life leadership team and the camps and conferences coordinator to develop a comprehensive summer schedule. This schedule should account for all activities and projects related to student and conference housing, cleaning, renovation, general repair projects, and other related tasks that must be accomplished during the summer. As a supervisor, this position will be responsible for hiring, training, and evaluating work crew staff, including those involved in painting, moving furniture, cleaning, and other tasks. Moreover, this position will be responsible for maintaining effective collaboration and communication between housing, physical plant, and custodial staff. This position will be expected to provide rotational duty coverage and
respond to emergencies, even when residence halls are closed. Additionally, this position will assist with staff training programs and in-service sessions and coordinate preventative health and safety services such as exterminations and fire extinguisher checks. This position will also supervise, hire, train, and evaluate Family Housing staff, oversee daily operations dealing with family housing and off-campus houses, create, maintain, and manage student assistant employee files, and serve on departmental and institutional committees.

3). Technology

This position collaborates with the Housing leadership team in compiling, maintaining, and evaluating all housing-related data. Additionally, this position will aid in the implementation and upkeep of a housing computer software system., ERez Life. The role will involve collaborating closely with Facilities Services and the automated door access system, supporting students with card access into buildings and rooms. Furthermore, the requires proficiency Erez Life, Microsoft Office, Workday and Google Workspace.

4). Statistical Information

The task at hand involves developing a set of processes and procedures to generate a wide range of occupancy and management reports. The objective is to create numerous reports reflecting occupancy levels, applications, meal plans, damages, etc. The reports will be produced at the end of the month, semester, and year. Additionally, statistical analyses will Ebe conducted to project the college's and department's future housing needs. The reports are expected to provide valuable insights andcontribute to informed decision-maki ng regarding housing management. Develop processes and procedures to create various 'occupancy reports and management reports. Create multiple reports for the end of the month, end of the semester, and end of the year based on occupancy, applications, meal plans, damages, etc. Create statistical analysis to project housing heeds for the future of the college and the department.

5). Marketing and Outreach.

This position involves collaborating with the director to develop marketing strategies, plans, campaigns, and projects. Additionally, the role requires assisting with the recruitment of potential housing residents. The person in this position will organize the tour route and model apartment. They will also be responsible for designing, maintaining, and updating all Housing publications, including the website, brochures, and marketing materials.

6). Customer Service

Successful incumbents will create procedures and processes to improve housing services to enhance the experience for our community. Developing a customer-focused process for handling applications, charges, and check-outs for students, parents, and staff. Additionally, create a comprehensive training program for residence life and housing staff to ensure they are well-informed regarding office policies and room change procedures. Manage a communication plan effectively with parents and students, providing prompt and accurate information about housing policies and procedures.

All applications must be received electronically through the ASU Careers page.

Priority consideration given to applications received by April 8, 2024.

Complete applications will contain:

1. Cover letter,

2. Resume,

3. Transcripts (copies accepted, official copies required prior to hire).

4. 3 professional references with contact information.

Questions about the position may be directed to Diane Brittingham

Adams State University is committed to providing a safe and secure environment for its students, faculty, staff and visitors, and to protecting its funds, property and other assets. Well-informed hiring decisions contribute to this effort. Therefore, Adams State University has adopted a policy on background screening for its prospective, continuing, and returning employees as well as students in certain circumstances. Offers of employment will be contingent upon the completion of an acceptable background check. The information received in response to a background check will be treated as confidential to the extent provided for by law.

Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Adams State University (ASU) may be directed to ASU's Office of Equal Opportunity, Director Ana Guevara, and/or to the Assistant Secretary for Civil Rights of the Department of Education. Support resources for sexual misconduct, ASU's sexual misconduct policies, contact information for the Adams State University's Office of Equal Opportunity & Title IX, as well as a detailed procedure for filing a grievance due to discrimination on the basis of sex may be found online at . These procedures also describe the University's response to reports and/or complaints of sex discrimination or sexual harassment.

Adams State University is an Equal Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race, color, sex, disability, and, as covered by law, veteran status. In addition, University policies prohibit discrimination on the basis of religion, national origin, ancestry, age, sexual orientation including transgender status and gender expression, marital status, and parental status.

Adams State University is dedicated to fostering Inclusive Excellence and especially encourages applications from women, people of color, members of the LGBTQ+ community, veterans, individuals with disabilities, and other historically underrepresented populations. Given the university's mission and student body composition, the institution is committed to increasing the diversity of its professional staff and is actively seeking qualified applicants who have experiences, skills, and/or personal attributes that augment the perspectives of our current faculty and staff; we will give particular consideration to qualified applicants with experience in ethnically diverse settings or who possess varied language skills and have a record of successful experience in engaging diverse communities and student populations. Additional information about the university and the academic mission may be found at /

Learn more about Adams State University here.