Support Specialist - Palm Desert, United States - United Cerebral Palsy of The Inland Empire

United Cerebral Palsy of The Inland Empire Palm Desert, United States

2 days ago

Description

Job Description

Job Title: I.T. Support Specialist

Company: United Cerebral Palsy of the Inland Empire

ABOUT UCPIE:

United Cerebral Palsy of the Inland Empire (UCPIE) is a 501 (c) (3) organization incorporated in 1985. UCPIE is an affiliate of over 60 national United Cerebral Palsy organizations providing services to people with developmental disabilities beyond cerebral palsy. UCPIE provides programs and services in the Inland Empire in both Riverside and San Bernardino counties.

UCPIE's mission is to advance the independence, productivity, and full citizenship of people with disabilities. Services provided are for individuals diagnosed with cerebral palsy, autism, down syndrome, epilepsy, intellectual delay, and other disabilities.

Position Overview:

As the IT Support Specialist, you will be responsible for handling various technology-related tasks, providing technical support to end-users, and enhancing the overall efficiency and security of our technology environment. This is an excellent opportunity for a proactive and versatile IT professional to make a significant impact.

Key Responsibilities:

User Support and Technical Assistance:

Serve as the primary point of contact for all IT-related queries, offering support via servers, phone, email, or in person.

Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.

Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.

Assist in setting up and configuring workstations, printers, and other peripherals for employees.

System Administration:

Assist in maintaining our servers, ensuring their stability, security, and optimal performance.

Monitor system resource utilization, identify potential problems, and take proactive measures to avoid disruptions.

Assist in data backups and contribute to disaster recovery planning.

Network Management:

Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Software and Hardware Management:

Install, upgrade, support, and configure software applications, ensuring they are properly licensed and updated.

Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.

Create a cohesive technology strategy that integrates tools such as Mailchimp, Canva, Dropbox, Asana, Bloomerang, and Respitrack Mobile to streamline our processes and improve efficiency.

- Office 365 Management: Set up and configure Office 365 for organizational needs. Train staff on Office 365 tools to enhance collaboration and productivity.

Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.

Develop, launch, and maintain our organization's website. Ensure the website is user-friendly and up-to-date with our latest activities and events.

IT Security and Compliance:

Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.

Stay informed about the latest security threats and best practices, and actively participate in security awareness programs.

Keep a log of employees' passwords, and ensure to updated every six months.

- Make sure the company is in compliance when it comes to audits.

Documentation and Training:

Create and maintain technical documentation, including user guides and standard operating procedures.

Conduct training sessions to empower employees with essential IT skills and best practices.

What You'll Bring:

Expert communicator with strong experience providing white-glove service to senior leaders and executives.

Solid knowledge of computer systems, hardware, software, and network administration.

Strong experience with Microsoft Windows and Office applications.

Experience in installation and configuration of hardware and software for new hires, and facilitating off-boarding processes for departing employees.

Proficiency in managing user accounts, access permissions, and performing password management tasks to ensure security compliance.

Ability to optimize communication through efficient management of distribution groups.

Experience in engaging in regular system maintenance and updates to maintain optimal performance and security.

Ability to collaborate on IT projects, and recommend, and implement new technologies and solutions.

Ability to create and maintain documentation and knowledge base articles for self-service support.

Excellent organizational and training skills; adept at conducting training sessions and writing user-friendly instructional materials.

-A proactive approach and the ability to work independently as well as collaboratively with various teams.

Additional Qualifications:

Experience in technical support within a corporate environment.

Exceptional problem-solving, communication, and customer service skills.

Flexibility for after-hours work in emergencies or scheduled maintenance.

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE

Bachelor's degree in IT or related field preferred.

Certifications such as CompTIA A+, Network+ (Preferred)

2-3 years of work experience as an IT Support Specialist or in a similar role.

WORK AUTHORIZATION/SECURITY CLEARANCE

1. Fingerprint clearance through the FBI and DOJ.

2. Legally eligible to work in the U.S.A.

Job Type: Part Time

Expected hours: up to 25 to 30 per week

UCPIE is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UCPIE makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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