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    Key Account Support Specialist eComm - Garland, United States - Fortress Building Products

    Fortress Building Products
    Fortress Building Products Garland, United States

    5 days ago

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    Description

    Job Title: Key Account Support Specialist eComm (Supply Chain)

    Company: Fortress Building Products

    • Ensure excellent service and support to retail and online channels

    Overview:

    Fortress Building Products is in search of a skilled Key Account Support Specialist focused on e-commerce to guarantee exceptional service and support to retail and online channels.

    Core Values:

    • Work Hard, Play Hard: Passionate individuals dedicated to both work and life enjoyment
    • Positive, Can DO Attitude: Optimistic and goal-oriented team
    • Compete & Win As A Team: Emphasis on teamwork and a competitive spirit
    • Innovate & Seek Continuous Improvement: Commitment to continuous enhancement
    • We Are Respectful: Show respect to all

    Responsibilities:

    • Update customer portals as per partner compliance
    • Monitor inventory levels and support customer orders
    • Collaborate with product development and marketing for new items
    • Communicate order ship dates to customers
    • Research order exceptions and compliance issues
    • Assist in POS data analysis
    • Address customer inquiries promptly
    • Develop new EDI requirements with IT
    • Perform other assigned tasks

    Competencies:

    • Adaptability
    • Attention to Detail
    • Business Ethics
    • Communication
    • Cooperation
    • Customer Focus
    • Dependability
    • Problem Solving
    • Professionalism
    • Quality
    • Use of Technology

    Qualifications:

    • College degree preferred
    • 2 to 5 years of retail/big box account support experience
    • Experience with retailers like Menards and The Home Depot
    • Excellent analytical and problem-solving skills
    • Strong time management and multi-tasking abilities
    • Proficient in Microsoft Office and ERP systems

    Required Skills:

    • Knowledge of portal software and EDI support
    • Familiarity with ERP systems

    Certificates/Licenses/Registrations:

    • None

    Work Environment:

    Professional office environment using standard office equipment

    Physical Demands:

    Employee will handle light to moderate lifting and be required to sit, stand, talk, hear, and use hands and fingers

    Acknowledgements:

    This job description outlines the duties and standards of the position, with incumbents expected to follow instructions and perform related tasks as directed by their supervisor.